Ticket Office Non Student

The University of Georgia; Athens (GA); On-site; USD 12,000 - 18,000; Part time

Job summary

The University of Georgia is seeking a Ticket Office Non Student to provide customer service at the Butts-Mehre window and via phone. This role supports ticket allocation, fulfillment, and mailing, and assists with training of volunteers and students, requiring familiarity with Paciolan, StubHub, and Microsoft Office.

Responsibilities include handling in-person and phone inquiries, processing transactions, and contributing to busy event efforts while maintaining data confidentiality and high

Qualifications

• High school diploma or equivalent may be required depending on departmental requirements.
• Experience in customer service and reliable communication skills are essential.
• Ability to handle multiple tasks in a fast-paced environment.

Responsibilities

• Answer phones, assist customers at the ticket window, and respond to emails as needed.
• Assist with ticket allocation, distribution, fulfillment, and mailing.
• Support training of volunteers and student employees; use Paciolan and StubHub systems.
• Operate Microsoft Office tools for reporting and training purposes.

Skills

Customer service

Communication

Telephone etiquette

Multitasking

Attention to detail

Education

High school diploma or equivalent

Tools

Paciolan

StubHub

Microsoft Office

Job description

Posting Number:

G/R25532P

Working Title:

Ticket Office Non Student

Department:

Athletics-Ticket Office

About the University of Georgia:

Chartered by the state of Georgia in 1785, the University of Georgia is the birthplace of public higher education in America and is the state’s flagship university (https://www.uga.edu/). The proof is in our more than 240 years of academic and professional achievements and our continual commitment to higher education. UGA is currently ranked among the top 20 public universities in U.S. News & World Report. The University’s main campus is located in Athens, approximately 65 miles northeast of Atlanta, with extended campuses in Atlanta, Griffin, Gwinnett, and Tifton. UGA employs approximately 3,100 faculty and more than 7,700 full-time staff. The University’s enrollment exceeds 41,000 students including over 31,000 undergraduates and over 10,000 graduate and professional students. Academic programs reside in 19 schools and colleges, including our newly established School of Medicine.

Employment Type:

Employee

Anticipated Start Date:

05/27/2024

Posting Date:

05/06/2024

Open Until Filled:

Yes

Location of Vacancy:

Athens Area

EOO Statement:

The University of Georgia is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to age, color, disability, genetic information, national origin, race, religion, sex, or veteran status or other protected status. Persons needing accommodations or assistance with the accessibility of materials related to this search are encouraged to contact Central HR [e-mail].

USG Core Values Statement:

The University System of Georgia is comprised of our 25 institutions of higher education and learning, as well the System Office. Our USG Statement of Core Values are Integrity, Excellence, Accountability, and Respect. These values serve as the foundation for all that we do as an organization, and each USG community member is responsible for demonstrating and upholding these standards. More details on the USG Statement of Core Values and Code of Conduct are available in USG Board Policy 08.02.18.01.02.

Additionally, USG supports Freedom of Expression as stated in Board Policy 06.05 Freedom of Expression and Academic Freedom.

Duties/Responsibilities:

Assist with customer service requirements including answering incoming phone calls, placing outbound phone calls, directing person to person window transactions, and occasional email correspondence.

Percentage of time:

50

Duties/Responsibilities:

Assist ticket office staff with ticket allocation, distribution, fulfillment, and mailing.

Percentage of time:

20

Duties/Responsibilities:

Special project assistance as needed by full time Ticket Office staff.

Percentage of time:

20

Duties/Responsibilities:

Assist with training of volunteer and student employees. Involves proficiency in Paciolan, StubHub, Microsoft Office for training purposes.

Percentage of time:

10

Classification Title:

Temporary Office/Clerical

FLSA:

Non-Exempt

FTE:

.475

Position Summary:

This position is responsible for answering phones, assisting customers in person at the Butts-Mehre ticket window, and occasional email correspondence with current and prospective ticket buyers. Assisting the Director and Assistant Director of Ticket Operations with various projects including, but not limited to, season and single game ticket allocations, fulfilling ticket requests, and mailing ticket orders. Additional responsibilities will include Paciolan ticketing system proficiency, customer record confidentiality, familiarity with athletic venues and parking regulations, and StubHub integration support.

Relevant/Preferred Education, Experience, Licensure, Certification in Position:

Depending on departmental requirements, high school diploma or equivalent may be required.

Knowledge, Skills, Abilities and/or Competencies :

To perform this job successfully, an individual must perform each essential duty satisfactorily. The requirements are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Reading and writing business correspondence and communicating proficiently with individuals within and outside the University by telephone and email. Working independently and handle multiple tasks. This position requires knowledge of Microsoft Office Suite, excellent communication skills, attention to detail, good organizational skills and ability to interact with individuals at all levels.

Physical Demands:

The physical demands and environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. While performing the duties of this job; the employee is regularly required to stand; walk; use hands and reach with hands and arms. The employee is occasionally required to sit and talk or hear. The employee must occasionally lift and/or move up to 20 pounds. Specific vision requirements of this job include close and distance vision, and peripheral vision.

Is this a Position of Trust?:

No

Does this position have operation, access, or control of financial resources? :

No

Does this position require a P-Card? :

No

Is having a P-Card an essential function of this position? :

No

Is driving a requirement of this position?:

Yes

Does this position have direct interaction or care of children under the age of 18 or direct patient care?:

No

Does this position have Security Access (e.g., public safety, IT security, personnel records, patient records, or access to chemicals and medications):

No

Background Investigation Policy:

Offers of employment are contingent upon completion of a background investigation including, a criminal background check demonstrating your eligibility for employment with the University of Georgia; confirmation of the credentials and employment history reflected in your application materials (including reference checks) as they relate to the job-based requirements of the position applied for; and, if applicable, a satisfactory credit check. You may also be subject to a pre-employment drug test for positions with high-risk responsibilities, if applicable. Please visit the UGA Background Check website.

Contact Details:

For questions concerning this position or recruitment progression, please refer to the Recruitment Contact listed below.

Recruitment Contact Name:

Amy Bales

Recruitment Contact Email:

[e-mail]