Ticket Office Non Student

University of Georgia; Athens (GA); On-site; USD 17,908 - 26,174; Full time

Job summary

University of Georgia is hiring a Ticket Office Non Student to support Athletics-Ticket Office operations on site in Athens. You will handle customer inquiries by phone and email, assist with ticket allocation and fulfillment, and help train volunteers and students in our ticketing systems.

The role involves occasional special projects, collaborative work with full-time staff, and a focus on accuracy and courteous service during events. Prior experience with ticketing software is a plus.

Responsibilities

• Assist with customer service requirements including answering incoming phone calls, placing outbound phone calls, directing person to person window transactions, and occasional email correspondence. (Percentage of time 50)
• Assist ticket office staff with ticket allocation, distribution, fulfillment, and mailing. (Percentage of time 20)
• Special project assistance as needed by full time Ticket Office staff. (Percentage of time 20)
• Assist with training of volunteer and student employees. Involves proficiency in Paciolan, StubHub, Microsoft Office for training purposes. (Percentage of time 10)

Skills

Customer service

Phone handling

Microsoft Office

Email communication

Team training

Tools

Paciolan

StubHub

Microsoft Office

Job description

Posting Details

• Posting Number: G/R25532P


• Working Title: Ticket Office Non Student


• Department: Athletics-Ticket Office


• About the University of Georgia: Chartered by the state of Georgia in 1785, the University of Georgia is the birthplace of public higher education in America and is the state's flagship university (https://www.uga.edu/). The proof is in our more than 240 years of academic and professional achievements and our continual commitment to higher education. UGA is currently ranked among the top 20 public universities in U.S. News & World Report. The University's main campus is located in Athens, approximately 65 miles northeast of Atlanta, with extended campuses in Atlanta, Griffin, Gwinnett, and Tifton. UGA employs approximately 3,100 faculty and more than 7,700 full-time staff. The University's enrollment exceeds 41,000 students including over 31,000 undergraduates and over 10,000 graduate and professional students. Academic programs reside in 19 schools and colleges, including our newly established School of Medicine.


• About the College/Unit/Department:


• College/Unit/Department website:


• Employment Type: Employee


• Additional Schedule Information:


• Advertised Salary:


• Anticipated Start Date: 05/27/2024


• Posting Date: 05/06/2024


• Closing Date:


• Open Until Filled: Yes


• Special Instructions to Applicants:


• Location of Vacancy: Athens Area


• EOO Statement: The University of Georgia is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to age, color, disability, genetic information, national origin, race, religion, sex, or veteran status or other protected status. Persons needing accommodations or assistance with the accessibility of materials related to this search are encouraged to contact Central HR ([e-mail]).


• USG Core Values Statement: The University System of Georgia is comprised of our 25 institutions of higher education and learning, as well the System Office. Our USG Statement of Core Values are Integrity, Excellence, Accountability, and Respect. These values serve as the foundation for all that we do as an organization, and each USG community member is responsible for demonstrating and upholding these standards. More details on the USG Statement of Core Values and Code of Conduct are available in USG Board Policy 08.02.18.01.02. Additionally, USG supports Freedom of Expression as stated in Board Policy 06.05 Freedom of Expression and Academic Freedom.

Duties/Responsibilities

• Assist with customer service requirements including answering incoming phone calls, placing outbound phone calls, directing person to person window transactions, and occasional email correspondence. (Percentage of time 50)


• Assist ticket office staff with ticket allocation, distribution, fulfillment, and mailing. (Percentage of time 20)


• Special project assistance as needed by full time Ticket Office staff. (Percentage of time 20)


• Assist with training of volunteer and student employees. Involves proficiency in Paciolan, StubHub, Microsoft Office for training purposes. (Percentage of time 10)