Ticket Office Associate

Fox Theatre; Atlanta (GA); On-site; USD 25,000 - 35,000; Part time

Job summary

The Fox Theatre in Atlanta is looking for a Ticket Office Associate to provide exceptional customer service and manage ticket sales effectively. Responsibilities include selling tickets, distributing Will Call Tickets, and providing event information through various channels.

Candidates should have a High School Diploma, customer service experience, and a basic understanding of computers and cash handling. Flexibility in working hours is required.

Qualifications

• High School Diploma or equivalent required.
• Experience in a ticketing environment preferred.
• Working knowledge of computers and cash handling needed.
• Experience in customer service essential.

Responsibilities

• Sell tickets at the Ticket Office window.
• Disseminate information regarding event details.
• Ensure ticketing needs are met for guests.
• Balance daily sales.

Skills

Customer service

Oral communication

Cash handling

Computer skills

Education

High School Diploma or equivalent

Job description

The Fox Theatre, Atlanta is seeking a qualified candidate for the position of Ticket Office Associate.

Ticket Office Associates ensure that the customer service in the Ticket Office consistently exceeds expectations and that the customer service experience is positive and productive.

Major Responsibilities

• Sell Tickets at the Ticket Office window and distribute Will Call Tickets.
• Disseminate information to Fox Theatre customers regarding event details via telephone, email, and in person.
• Ensure that internal and external guests' ticketing needs are being met and exceeded.
• Balance daily sales.
• Other duties as directed.

Knowledge, Skills & Qualifications

• Must have a High School Diploma or equivalent.
• Previous experience working in a ticketing environment is preferred.
• Must have a working knowledge of computers and cash handling.
• Should have experience working in an environment where customer service is a priority.
• Must have demonstrated competencies in the areas of oral communication, customer service, and professionalism.

Essential Physical Requirements

• Must be able to remain stationary for long periods of time.
• Must be able to communicate with guests in person and via telephone.
• Must be able to traverse the Ticket Office.

Other Requirements

• Must be able to work variable shifts including days, nights, weekends, and holidays as needed.
• Successful applicants must be able to pass a post-offer, pre-employment drug screening and background check.

Equal Employment Opportunity

Fox Theatre, Inc. provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics. In addition to federal law requirements, Fox Theatre complies with applicable state and local laws governing nondiscrimination in employment. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

Fox Theatre expressly prohibits any form of workplace harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status.