Event Staff

Fox Theatre; Atlanta (GA); On-site; USD 16,531 - 20,664; Part time

Benefits offered by this job

Discounted Parking

Parking Stipend

Retirement Plan Participation

Job summary

Fox Theatre in Atlanta is looking for Event Staff to create a memorable guest experience. Responsibilities include greeting attendees, ticket scanning, crowd management, and ensuring adherence to venue policies.

The ideal candidates will have a passion for the arts, excellent communication skills, and the ability to work in fast-paced, changing environments. Flexible shifts including nights and weekends are required, along with a strong guest service background.

Qualifications

• Ability to handle large crowds and fast-paced environments.
• Effective communication and guest service skills.
• Experience in hospitality or customer service preferred.

Responsibilities

• Greet guests and scan tickets upon entry.
• Direct guests according to venue safety policies.
• Monitor assigned areas during events.

Skills

Crowd Management

Verbal Communication

Guest Service

Decision-Making

Education

High School Diploma or equivalent

Job description

The Fox Theatre is located at 660 Peachtree Street NE, Atlanta, GA 30308.

Equal Employment Opportunity – Fox Theatre, Inc. provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics. In addition to federal law requirements, Fox Theatre complies with applicable state and local laws governing nondiscrimination in employment. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

Fox Theatre expressly prohibits any form of workplace harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status.

Event Staff

Major Responsibilities

• Greet guests, scan tickets upon entry to the venue, answer questions, share The Fox Theatre history, and provide guests directions inside and/or outside the venue with accuracy or personal assistance. Assist and educate guests of Accessible services provided.
• Direct guests in accordance with venue safety policies and procedures. Comprehend, direct, and implement emergency duties, including, but not limited to venue evacuations. Crowd Management activities include, but are not limited to, directing large and small crowds dictated by operational guidelines.
• Event Staff will work any of the following positions: ticket scanner, greeter, elevator operator, curtain attendant, restroom "Powderpuff" attendant, Guest Services Stand, Merchandise, and other duties assigned by Guest Experience Management for all events.
• Monitor assigned area during events; control entry into venue's access points for event spaces, seating, and guest issues, unauthorized use of video or photography equipment, etc. Engage with non-compliant guests to inform required corrective action, contacting management if the situation escalates. Celebrate guest moments and resolve guest complaints or issues.
• Carry out any job function management assigns and deems appropriate to create a memorable guest experience within the scope of caring and maintaining for the theater, event spaces, guest service, pre-event preparation, and post-event breakdown, guests and Fox staff safety/Emergency Response/Security/Volunteer Ushers.
• Other duties as directed.

Knowledge, Skills & Qualifications

• Must have High School Diploma or equivalent – Currently enrolled college students are encouraged to apply.
• Must be able to handle and remain calm in large crowds, a fast-paced environment, with numerous distractions.
• Must be able to take and follow directions provided by superiors while delivering superior guest service.
• Must be an effective communicator and creative thinker, with excellent verbal communication skills.
• Must be able to work in ambiguous and changing environments.
• Must be able to work outside, in adverse weather conditions.
• Must be Resolution Oriented and comfortable with decision-making.
• A strong guest service and service recovery background is preferred.
• A passion for the arts, music, theatre, and/or a love of The Fox and its history is preferred.
• Experience with the Americans with Disabilities Act in relation to public/live events is preferred.
• Experience working with mobile ticketing is preferred.
• 1 or More Years in Hospitality, Customer Service, or Live Entertainment is preferred.

Essential Physical Requirements

• Must be able to remain stationary at an assigned post or location for extended periods of time.
• Must be able to traverse the building including moving between multiple floors.
• Often required to lift materials or equipment, some of which is moderately heavy or awkward.

Other Requirements

• Must be able to work variable shifts including nights, weekends, and holidays.
• Successful applicants must be able to pass a post‑offer, pre‑employment background check.

Employee Benefits

• Discounted Parking
• Parking Stipend
• Eligibility to Participate on the Fox Theatre Retirement Plan