Ticket/Gate Agent LOD German (Customer Service Agent) - DTW

Delta Air Lines, Inc.; Detroit (MI); On-site; USD 32,000 - 42,000; Full time

Job summary

Delta Air Lines is seeking Customer Service Agents to greet customers, assist with ticketing and baggage check-in, and guide them through travel procedures. The role requires lifting tasks and possible escorting of passengers, including unaccompanied minors, within the airport environment.

Agents must be able to communicate in English and German to serve a diverse customer base and ensure a smooth travel experience.

Qualifications

• Customer service experience or aptitude.
• Ability to communicate clearly with customers.

Responsibilities

• Greet customers and assist with ticketing and baggage check-in.
• Use computer to sell, print, and reissue tickets; manage check-in; tag baggage and assist with lifting tasks.
• Ensure proper travel documentation and safety compliance.
• Assist with boarding process and jetway operations as needed.
• Maintain professional and courteous conduct in all interactions.

Skills

Customer service

Bilingual English/German

Job description

Internal Movement Eligibility:

Internal Employees: Before applying for this position, please reference the company's Internal Mobility Policy and Residency Policy to ensure you meet all eligibility requirements. You must be in good standing, which includes meeting performance standards and tenure requirements in your current role. For more information, visit the HR portal or contact your manager or HR representative. Compliance with these policies is mandatory for consideration.

At Delta Air Lines, connection is at the heart of everything we do and guides our every action. We strive to welcome and care for all of our customers during their travels with us and aim to deliver an elevated experience.

As a Language of Destination (LOD) Customer Service Agent, you will be central in demonstrating Delta's commitment to our customers by making their travel experience as smooth and pleasant as possible. At Delta, our brand is critical to our continued success. As a Customer Service Agent, you play a key part in keeping our brand strong by demonstrating strict adherence to uniform compliance, maintaining professionalism, and exhibiting a positive attitude inside and outside of work.

Customer Service Agents will be scheduled to work a shift between 20 to 40 hours per week.

Watch this job preview to learn more about the benefits and responsibilities of this career opportunity at Delta.

All customer service agents are required to work consistently in public areas and be able to understand and respond to a variety of questions about travel information. Additionally, you may be responsible for escorting unaccompanied minors and disabled passengers throughout the airport. This position requires standing for long periods of time.

Customer Service Agents serving as a Ticket Agent are the first to greet our customers to guide and assist them with the ticketing and baggage check-in process. You will:

• Greet customers to guide and assist them with the ticketing and baggage check-in process.
• Use a computer to sell, print, and reissue tickets.
• Manage the check-in process, ensuring that customers have the proper travel documentation.
• Tag baggage and perform lifting tasks that involve transferring baggage from scales to conveyor belts.
• Several other lifting tasks will involve handling items as low as floor level and as high as waist level.
• Practices safety-conscious behaviors in all operational processes and procedures.

Customer Service Agents serving as a Gate Agent help our customers with routing, trip planning, and gate boarding. You will:

• Use computers to assist customers with seat availability, make gate announcements regarding the boarding process, flight status, checking and handling baggage, managing, and initiating the boarding process.
• Operate jet ways to place them in position prior to aircraft arrival and lift, opening, closing, and securing aircraft doors.
• Practices safety-conscious behaviors in all operational processes and procedures.

As a LOD Agent, you will need to be fluent in both English and German to better serve customers.

Delta Air Lines will never ask candidates for money throughout our recruitment process, including for any pre-employment screenings. All email communications with Delta’s recruitment team will come from a Delta email domain. If you have any questions about the legitimacy of an outreach from Delta’s recruitment team, you can contact [e-mail].