Ticket/Gate Agent (Customer Service Agent) - DEN

Delta Air Lines, Inc.; Denver (CO); On-site; USD 32,000 - 42,000; Full time

Job summary

Delta Air Lines, Inc. is seeking an entry-level Ticket/Gate Agent to greet customers, guide them to proper locations, and assist with ticketing and baggage check-in at the airport.

Responsibilities include managing check-in, boarding, luggage handling, and operating aircraft doors and loading bridges. Shifts range from early morning to overnight, with 20–40 hours per week based on seniority.

Qualifications

• Entry-level position; mentorship to help advance your career.

Responsibilities

• Own the check-in process, boarding process, and seat availability; make gate announcements and ensure travel documents are correct.
• Tagging and lifting baggage up to 70 pounds and guiding customers through baggage check-in.
• Operate loading bridges and manage aircraft doors (opening/closing/securing).
• Escort unaccompanied minors and disabled passengers through the airport.
• Schedule varies by operational needs; shifts from early morning to overnight; 20–40 hours per week depending on seniority.

Job description

Internal Movement Eligibility

Internal Employees: Before applying for this position, please reference the company's Internal Mobility Policy and Residency Policy to ensure you meet all eligibility requirements. You must be in good standing, which includes meeting performance standards and tenure requirements in your current role. For more information, visit the HR portal or contact your manager or HR representative. Compliance with these policies is mandatory for consideration.

At Delta Air Lines, connection is at the heart of everything we do and guides our every action. We strive to welcome and care for all of our customers during their travels with us and aim to deliver an elevated experience.

Every role plays a crucial part in our mission to ensure cargo is transported on time, every time, safely. As a Ticket/Gate Agent, you will be the first to greet our customers, guide them to where they need to go, and assist them on the computer with their ticketing and baggage check-in process.

This position is an entry-level position. Our leaders provide mentorship to help advance your career!

Our agents understand the demands of air travel and are determined to make the experience as smooth and enjoyable as possible for our customers by helping with routing, trip planning, and gate boarding. Responsibilities include:

• Owning the check-in process, boarding process, and seat availability, including making gate announcements and ensuring customers have the accurate travel documentation
• Tagging and lifting baggage from scales to conveyor belts. Some bags will weigh up to 70 pounds
• Operating loading bridges
• Opening, closing, and securing aircraft doors
• Escorting unaccompanied minors and disabled passengers throughout the airport

Scheduling is based on operational needs. Shifts range from early morning to overnight. Each station is different based on its individual flight schedule. You will also work between 20 and 40 hours per week based on your seniority.