Ramp Agent (Customer Service Agent) - DTW

Delta Air Lines; Detroit (MI); On-site; USD 22,000 - 28,000; Full time

Benefits offered by this job

Profit sharing

401(k)

Vacation time

Health benefits

Flight privileges

Employee discounts

Job summary

Delta Air Lines is seeking entry-level Ramp Agents in Detroit, MI. You will safely lift and load baggage and cargo, guide aircraft movements, and operate ground equipment to ensure on-time connections. Roles are shift-based, with various schedules and weekend coverage.

All applicants must meet safety standards and possess a valid driver’s license and eligibility to work in the United States. The position emphasizes safety training, PPE compliance, and potential career mentorship within Delta’s

Qualifications

• Safety and security of self, others, and data.
• Embrace diverse people, thinking, and styles.
• Must have HS diploma or equivalent.
• Authorized to work in the United States and 18+.

Responsibilities

• Safely lift, load, unload, and transport baggage, mail, and cargo to and from aircraft.
• Safeguard cargo, baggage, and mail from damage, loss, and weather.
• Safely operate ground equipment (tugs, belt loaders, tow tractors).
• Operate baggage scanners and routing software to ensure correct destinations.

Skills

Safety awareness

Diversity & inclusion

High school diploma

English proficiency

PAT

PPE compliance

SIDA/Customs clearance

Education

High school diploma or GED

Job description

How You'll Help Us Keep Climbing (Overview & Key Responsibilities)

Internal Employees: Before applying for this position, please reference the company's Internal Mobility Policy and Residency Policy to ensure you meet all eligibility requirements. You must be in good standing, which includes meeting performance standards and tenure requirements in your current role. For more information, visit the HR portal or contact your manager or HR representative. Compliance with these policies is mandatory for consideration.

At Delta Air Lines, connection is at the heart of everything we do and guides our every action. We strive to welcome and care for all of our customers during their travels with us and aim to deliver an elevated experience.

Every role plays a crucial part in our mission to ensure cargo is transported on time, every time, safely. As a Ramp Agent, you will make sure our customer's baggage and cargo arrive safely and on time. This position is an entry-level position. Our leaders provide mentorship to help advance your career!

Watch this job preview to learn more about benefits and responsibilities of this career opportunity at Delta.

Work Tasks Are Physical And Include Bending, Lifting, Standing, And Walking. Work Tasks Are Repetitive, Such As Loading And Stacking Bags Weighing Up To 50-70 Pounds. At Times, These Tasks Will Be Completed In Harsh Weather Conditions (heat, Rain, Snow). We Practice Safety-conscious Behaviors In All Operational Processes And Procedures. Some Of Your Daily Tasks Include

• Safely lift, load, unload, and transport baggage, mail, and cargo to and from aircraft, in addition to being responsible for timely connections by guiding incoming and departing aircraft from the gate positions.
• Safeguard Cargo, baggage, and mail from damage, loss, and weather.
• Safely driving and operating ground equipment such as tugs, belt loaders, and tow tractors in areas of congestion.
• Operate baggage scanners and computers to ensure baggage is routed accurately to the customer's destination.

Scheduling is based on operational needs. Shifts range from early morning to overnight. Each station is different based on its individual flight schedule. You will also work between 20 and 40 hours per week based on your seniority.

Delta Air Lines will never ask candidates for money throughout our recruitment process, including for any pre-employment screenings. All email communications with Delta’s recruitment team will come from a Delta email domain. If you have any questions about the legitimacy of an outreach from Delta’s recruitment team, you can contact [e-mail].

What You Need To Succeed (Minimum Qualifications)

• Consistently prioritizes safety and security of self, others, and personal data.
• Embrace diverse people, thinking, and styles.
• Possesses a high school diploma, GED, or high school equivalency.
• Is at least 18 years of age and has authorization to work in the United States.
• Have a valid driver’s license.
• Proficiency in English.
• Pass a physical ability test (PAT). You can prepare for the PAT by watching this video.
• Must wear required company-approved Personal Protective Equipment (PPE) to include, but not limited to: hearing protection, safety-toe footwear, protective headwear (bump cap or hard hat), and high visibility safety apparel subject to an approved accommodation, such as alternate PPE.
• Ability to hold airport specific requirements such as a SIDA Badge and Customs Seal.

What Will Give You a Competitive Edge (Preferred Qualifications)

• N/A

Benefits And Perks To Help You Keep Climbing

Our culture is rooted in a shared dedication to living our values - Care, Integrity, Resilience and Servant Leadership - every day, in everything we do. At Delta, our people are our success. At the heart of what we offer is our focus on Sharing Success with Delta employees. Exploring a career at Delta gives you a chance to see the world while earning great compensation and benefits to help you keep climbing along the way:

• Competitive salary, industry-leading profit sharing program, and performance incentives.
• 401(k) with generous company contributions up to 9%.
• New hires are eligible for up to 2-weeks of vacation. This is earned for use in the following vacation year (April 1 - March 31).
• In addition to vacation, new hires are eligible for up to 56 hours of paid personal time within a 12-month period.
• 10 paid holidays per calendar year.
• Birthing parents are eligible for 12-weeks of paid maternity/parental leave.
• Non-birthing parents are eligible for 2-weeks of paid parental leave.
• Comprehensive health benefits including medical, dental, vision, short/long term disability and life insurance benefits.
• Family care assistance through fertility support, surrogacy and adoption assistance, lactation support, subsidized back-up care, and programs that help with loved ones in all stages.
• Holistic Wellbeing programs to support physical, emotional, social, and financial health, including access to an employee assistance program offering support for you and anyone in your household, free financial coaching, and extensive resources supporting mental health.
• Domestic and International space-available flight privileges for employees and eligible family members.
• Career development programs to achieve your long-term career goals.
• World-wide partnerships to engage in community service and innovative goals created to focus on sustainability and reducing our carbon footprint.
• Business Resource Groups created to connect employees with common interests to promote inclusion, provide perspective and help implement strategies.
• Recognition rewards and awards through the platform Unstoppable Together.
• Access to over 500 discounts, specialty savings and voluntary benefits through Deltaperks such as car and hotel rentals and auto, home, and pet insurance, legal services, and childcare.