Ticket/Gate Agent (Customer Service Agent) - TUS

Delta Air Lines, Inc.; Tucson (AZ); On-site; USD 21,000 - 28,000; Full time

Job summary

Delta Air Lines is seeking an entry-level Ticket/Gate Agent. You will greet customers, guide them to the correct area, and assist with ticketing and baggage check-in on computer systems. Shifts range from early morning to overnight, and you may work 20–40 hours per week based on operational needs.

Mentorship is provided to help advance your career within the company. Responsibilities include managing check-in and boarding, ensuring proper travel documentation, lifting baggage up to 70 pounds,

Qualifications

• Entry-level position.
• Must be in good standing with current role per company policies.
• Ability to lift baggage up to 70 pounds and work a varied shift.

Responsibilities

• Own the check-in and boarding processes and manage seat availability.
• Make gate announcements and ensure passengers have travel documents.
• Tag and lift baggage up to 70 pounds.
• Operate loading bridges.
• Escort unaccompanied minors and disabled passengers.

Skills

Customer service

Communication

Multitasking

Safety awareness

Tools

Ticketing software

Airport equipment

Job description

Internal Movement Eligibility

Internal Employees: Before applying for this position, please reference the company's Internal Mobility Policy and Residency Policy to ensure you meet all eligibility requirements. You must be in good standing, which includes meeting performance standards and tenure requirements in your current role. For more information, visit the HR portal or contact your manager or HR representative. Compliance with these policies is mandatory for consideration.

At Delta Air Lines, connection is at the heart of everything we do and guides our every action. We strive to welcome and care for all of our customers during their travels with us and aim to deliver an elevated experience.

Every role plays a crucial part in our mission to ensure cargo is transported on time, every time, safely. As a Ticket/Gate Agent, you will be the first to greet our customers, guide them to where they need to go, and assist them on the computer with their ticketing and baggage check-in process.

This position is an entry-level position. Our leaders provide mentorship to help advance your career!

Our agents understand the demands of air travel and are determined to make the experience as smooth and enjoyable as possible for our customers by helping with routing, trip planning, and gate boarding. Responsibilities include:

• Owning the check-in process, boarding process, and seat availability, including making gate announcements and ensuring customers have the accurate travel documentation
• Tagging and lifting baggage from scales to conveyor belts. Some bags will weigh up to 70 pounds
• Operating loading bridges
• Opening, closing, and securing aircraft doors
• Escorting unaccompanied minors and disabled passengers throughout the airport

Scheduling is based on operational needs. Shifts range from early morning to overnight. Each station is different based on its individual flight schedule. You will also work between 20 and 40 hours per week based on your seniority.