Cargo Agent (Customer Service Agent) ORD

Delta Air Lines; Chicago (IL); On-site; USD 21,000 - 26,000; Full time

Benefits offered by this job

Competitive salary

Profit sharing program

Performance incentives

401(k) with employer contributions

Vacation time (2 weeks)

Paid personal time (up to 56 hours/yr)

Paid holidays (10 days)

Maternity/parental leave (12 weeks)

Parental leave (2 weeks)

Comprehensive health benefits

Fertility/surrogacy/adoption support

Lactation support

Back-up care subsidies

Wellbeing programs

Flight privileges for employees

Career development programs

Community service partnerships

Employee resource groups

Recognition rewards

Deltaperks discounts

Job summary

Delta Air Lines is seeking an entry-level Cargo Agent in Chicago. You will be the face of Delta cargo, engaging customers in person and by phone while supporting daily operations and safety standards. The role offers mentorship to help you develop and advance your career.

Shifts vary from early morning to overnight, with 20–40 hours per week depending on seniority and station needs, and a comprehensive benefits package accompanies the role.

Qualifications

• Must have a high school diploma, GED, or high school equivalency.
• Must be at least 18 years of age with authorization to work in the United States.
• Must have a valid driver’s license.
• Possess basic digital literacy.
• Ability to frequently lift tools, supplies, or items weighing up to 50 pounds.
• Pass a physical ability test (PAT).
• Must wear company-approved PPE including hearing protection, safety footwear, headwear, and high visibility apparel.

Responsibilities

• Be the face of Delta cargo, interacting with customers face to face and over the phone.
• Support entry-level customer service duties and mentorship opportunities to advance their career.
• Schedule and shift coverage based on operational needs (early morning to overnight).

Skills

Safety conscious

Diversity & inclusion

HS Diploma/GED

Work authorization (US)

Driver's license

Digital literacy

Lift up to 50 lbs

PAT readiness

PPE compliance

Education

High school diploma or GED

Tools

Typing/computer skills

Job description

How You'll Help Us Keep Climbing (Overview & Key Responsibilities)

Internal Employees: Before applying for this position, please reference the company's Internal Mobility Policy and Residency Policy to ensure you meet all eligibility requirements. You must be in good standing, which includes meeting performance standards and tenure requirements in your current role. For more information, visit the HR portal or contact your manager or HR representative. Compliance with these policies is mandatory for consideration.

Internal Movement Eligibility

At Delta Air Lines, connection is at the heart of everything we do and guides our every action. We strive to welcome and care for all of our customers during their travels with us and aim to deliver an elevated experience.

Every role plays a crucial part in our mission to ensure cargo is transported on time, every time, safely. As a Cargo Agent, you will be the face of Delta cargo by interacting directly with customers face to face and over the phone.

This position is an entry‑level customer service agent position. Our leaders provide mentorship to help prepare you to advance your career!

Watch thisjob previewto learn more about benefits and responsibilities of this career opportunity at Delta.

Scheduling is based on operational needs. Shifts range from early morning to overnight. Each station is different based on its individual flight schedule. You will also work between 20 and 40 hours per week based on your seniority.

What You Need To Succeed (Minimum Qualifications)

• Consistently prioritizes safety and security of self, others, and personal data.
• Embrace diverse people, thinking, and styles
• Possesses a high school diploma, GED, or high school equivalency
• Is at least 18 years of age and has authorization to work in the United States
• Must have a valid driver’s license
• Possess basic digital literacy
• Ability to frequently lift tools, supplies, or items weighing up to and including 50 pounds
• Pass a physical ability test (PAT). You can prepare for the PAT bywatching this video
• Must wear required company‑approved Personal Protective Equipment (PPE) to include, but not limited to: hearing protection, safety‑toe footwear, protective headwear (bump cap or hard hat), and high visibility safety apparel subject to an approved accommodation, such as alternate PPE

What Will Give You a Competitive Edge (Preferred Qualifications)

• Previous cargo freight and warehouse operations experience is preferred.
• Typing/computer skills are strongly preferred.

Benefits And Perks To Help You Keep Climbing

Our culture is rooted in a shared dedication to living our values – Care, Integrity, Resilience and Servant Leadership – every day, in everything we do. At Delta, our people are our success. At the heart of what we offer is our focus on Sharing Success with Delta employees. Exploring a career at Delta gives you a chance to see the world while earning great compensation and benefits to help you keep climbing along the way:

• Competitive salary, industry-leading profit sharing program, and performance incentives.
• 401(k) with generous company contributions up to 9%.
• New hires are eligible for up to 2-weeks of vacation. This is earned for use in the following vacation year (April 1 – March 31).
• In addition to vacation, new hires are eligible for up to 56 hours of paid personal time within a 12-month period.
• 10 paid holidays per calendar year.
• Birthing parents are eligible for 12-weeks of paid maternity/parental leave.
• Non-birthing parents are eligible for 2-weeks of paid parental leave.
• Comprehensive health benefits including medical, dental, vision, short/long term disability and life insurance benefits.
• Family care assistance through fertility support, surrogacy and adoption assistance, lactation support, subsidized back‑up care, and programs that help with loved ones in all stages.
• Holistic Wellbeing programs to support physical, emotional, social, and financial health, including access to an employee assistance program offering support for you and anyone in your household, free financial coaching, and extensive resources supporting mental health.
• Domestic and International space‑available flight privileges for employees and eligible family members.
• Career development programs to achieve your long‑term career goals.
• World-wide partnerships to engage in community service and innovative goals created to focus on sustainability and reducing our carbon footprint.
• Business Resource Groups created to connect employees with common interests to promote inclusion, provide perspective and help implement strategies.
• Recognition rewards and awards through the platform Unstoppable Together.
• Access to over 500 discounts, specialty savings and voluntary benefits through Deltaperks such as car and hotel rentals and auto, home, and pet insurance, legal services, and childcare.