Ticket Agent - part time Bangor, ME

Concord Coach Lines Inc; Bangor (ME); On-site; USD 22,041 - 23,419; Part time

Job summary

Concord Coach Lines is seeking a part-time customer service/ticket agent in Bangor, Maine. The role involves selling tickets, answering calls, and handling transactions with a Windows-based POS, with some light janitorial duties and luggage handling.

The position offers a flexible 15-20 hours per week schedule, including shifts from 4:00am to 6:15pm and weekends/holidays. The starting pay is up to $17.00 per hour, with potential for a $0.50 increase after 90 days based on performance.

Qualifications

• Basic computer and keyboarding skills.
• Strong customer service orientation required.
• Excellent telephone and direct face-to-face communication skills.
• Able to multitask and solve problems efficiently.

Responsibilities

• Sell bus tickets and answer high volumes of calls and inquiries.
• Make customers feel comfortable and valued during interactions.
• Complete transactions accurately using the Windows-based POS system.
• Assist with light janitorial duties and some luggage handling as needed.

Skills

Computer literacy

Customer service

Phone etiquette

Multitasking

Tools

Windows POS

Job description

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If you are looking for consistent part-time work, enjoy working in a close-knit team, and love to go above and beyond to impress the customer, then we are looking for you!

Concord Coach Lines has an immediate opening for a part-time customer service/ticket agent at our Bangor, Maine location to work approximately 15-20 hours/week. The schedule requires flexibility to include opening and closing shifts between the terminal hours of operation of 4:00am - 615pm which also includes weekends and holidays. New hires are thoroughly trained and can expect a very competitive hourly rate of up to $17.00/hour to start with the potential for up to $.50 increase after 90 days of proven performance.

Responsibilities include:

• selling bus tickets and answering multiple phone calls responding to informational questions
• making all of our customers feel comfortable and appreciated
• ability to promptly and accurately complete transactions with our Windows-based POS
• perform general janitorial cleaning duties and some luggage movement is also important.

Qualities we are looking for are:

• Computer literate with keyboarding skills
• Friendly, reliable, dependable, outgoing and compassionate
• Excellent telephone and direct face to face customer service skills
• Strong problem-solving and multitasking abilities

Concord Coach provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, national origin, age, disability, veterans status, genetics or any other category protected by federal and state law.