Ticket Agent GETS

Patriot Rail & Ports; Gettysburg (Adams County); On-site; USD 30,000 - 40,000; Full time

Job summary

A customer service position at a leading railway company in Gettysburg, focusing on guest interactions, ticketing, and emergency response. Individuals are expected to demonstrate strong communication and problem-solving skills while ensuring a safe and enjoyable experience for all visitors. Candidates must be self-motivated, able to work independently and as part of a team.

Qualifications

• Effective oral and written communication skills are essential.
• Ability to manage cash and operate a POS system.
• Willingness to obtain First Aid/CPR/AED certification.

Responsibilities

• Greet arriving guests and manage reservations.
• Handle cash and process ticketing.
• Provide First Aid/CPR/AED in emergencies.

Skills

Cash management

Problem-solving

Multi-tasking

Communication

Tools

MS Word

Excel

Job description

Description

SUMMARY OF POSITION:

This position involves greeting the public and answering questions in a knowledgeable and courteous manner.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

1. Daily batching, ticketing, verifying special requests, and processing documents and reservations.
2. Answering phones and taking reservations.
3. Providing information and additional services to guests to enhance their experience with Gettysburg Scenic Railway.
4. Greeting arriving guests and walk-up customers; making reservations as needed.
5. Following all cash handling policies and procedures.
6. Calling customers to advise of event changes or cancellations as needed.
7. Responding to customer inquiries with accurate, up-to-date information.
8. Maintaining a current knowledge of all events, services, and procedures.
9. Providing First Aid/CPR/AED in emergencies.
10. Resolving customer conflicts with strong customer service skills.
11. Communicating effectively with co-workers and the public.
12. Dealing professionally and courteously with the public and coworkers.
13. Working nights, weekends, and holidays during peak seasons.
14. Performing additional duties as assigned.

JOB REQUIREMENTS:

• Cash management/POS experience helpful.
• Ability to multi-task efficiently and effectively.
• Ability to work independently and as part of a team.
• Problem-solving skills and the ability to learn/operate a POS system.
• Proficiency in MS Word and Excel; strong attention to detail.
• Self-motivated with minimal supervision.
• Willing to obtain First Aid/CPR/AED certification.
• Must pass background checks, pre-employment physical, and drug screening.

COMPETENCIES:

• Effective oral and written communication skills.
• Ability to provide clear instructions.
• Reasoning, problem-solving, and troubleshooting skills.
• Effective time management and prioritization skills.

PHYSICAL DEMANDS/WORK ENVIRONMENT:

Frequent sitting, standing, walking, climbing stairs, handling objects, reaching, writing, talking, typing, and hearing. Occasionally sitting, stooping, bending, kneeling, and lifting up to 35 lbs.

SAFETY:

Safety is a core value. All employees are expected to prioritize safety, comply with safety and operating rules, and demonstrate safety advocacy daily.

“The Patriot Way.”

We value relationships with customers, employees, shareholders, communities, and stakeholders. Our core values include safety, integrity, reliability, ethical behavior, and exceptional customer service. We demonstrate these in everything we do.

Equal Opportunity Employer. Applicants will be notified of their rights under federal employment laws. For more information, review the Know Your Rights notice from the Department of Labor.