Ticket Agent GETS

Patriot Rail Company; Gettysburg (Adams County); On-site; USD 30,000 - 40,000; Full time

Job summary

An established industry player is seeking enthusiastic individuals to join their team, focusing on delivering exceptional customer service. In this role, you will be the first point of contact for guests, ensuring their experience is memorable and enjoyable. Responsibilities include managing reservations, answering inquiries, and assisting with event changes. Ideal candidates will possess strong communication skills, a friendly demeanor, and the ability to multitask effectively. Join this dynamic environment where your contributions will help create lasting memories for visitors and embody the company's core values of safety and integrity.

Qualifications

• Proven customer service experience with a friendly demeanor.
• Ability to learn and operate a Point of Sale system.

Responsibilities

• Greet and assist guests, providing superior customer service.
• Handle reservations and process documents efficiently.

Skills

Customer Service Experience

Communication Skills

Problem-Solving Skills

Cash Management

Multi-tasking

Self-Motivated

Education

High School Diploma

Tools

Point of Sale System

MS Word

MS Excel

Job description

Summary of Position:

This position involves meeting and greeting the public, answering questions in a knowledgeable and courteous manner.

Essential Duties and Responsibilities:

1. Daily batching, ticketing, verifying special requests, and processing documents and reservations.
2. Answering phones and taking reservations via phone.
3. Providing information and additional services to guests to enhance their experience with Gettysburg Scenic Railway.
4. Greeting arriving guests and walk-up customers; making reservations as needed.
5. Following all cash handling policies and procedures.
6. Calling customers to advise of event changes or cancellations as needed.
7. Responding to customer inquiries with accurate and up-to-date information.
8. Providing superior customer service.
9. Maintaining current knowledge of all events, services, and procedures.
10. Providing First Aid/CPR/AED in emergencies.
11. Resolving customer conflicts with strong customer service skills.
12. Communicating effectively with coworkers and the public.
13. Dealing professionally and courteously with the public and coworkers.
14. Working flexible hours, including nights, weekends, and holidays, especially during peak seasons.
15. Performing light administrative duties.
16. Performing additional duties as assigned.

Job Requirements:

• Proven customer service experience.
• Friendly and courteous phone demeanor.
• Excellent communication skills.
• Cash management/POS experience helpful.
• Ability to multi-task efficiently and effectively.
• Ability to work independently and as part of a team.
• Problem-solving skills.
• Ability to learn and operate a Point of Sale system.
• Proficiency in MS Word and Excel.
• Self-motivated with minimal supervision.
• Valid Driver's License.
• Willingness to obtain First Aid/CPR/AED certification if not already certified.
• Ability to pass background checks, pre-employment physical, and drug screens.

Competencies:

• Verbal comprehension.
• Effective communication skills.
• Reasoning and problem-solving skills.
• Time management and prioritization.

Physical Demands and Work Environment:

Frequent sitting, standing, walking, climbing steps, handling objects, reaching, writing, talking, typing, and hearing. Occasional stooping, bending, kneeling, and lifting up to 35 lbs.

Safety:

Safety is a core value. All employees are expected to adhere to safety policies and demonstrate safety advocacy daily, ensuring their own safety and that of others.

Our Values - 'The Patriot Way':

We value relationships with customers, employees, shareholders, and communities. Safety, integrity, reliability, ethical behavior, and exceptional customer service are fundamental. We aim to demonstrate these values in all we do.

Equal Opportunity Employer. Applicants will be notified of their rights under federal employment laws. For more information, review the Know Your Rights notice from the Department of Labor.