Thrive Resource Navigator (Dickinson County)

Lutheran Services in Iowa; Spencer (IA); On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

Competitive salary

Comprehensive benefits

Flexible work schedule

401(k)

Generous paid time off

Health, dental, life, and vision 보험

Career-building opportunities

Pet insurance and cell phone discounts

Job summary

Lutheran Services in Iowa (LSI) in Spencer seeks a Thrive Resource Navigator to work with families in Thrive Iowa. Responsibilities include assessment, support, advocacy, resource navigation, service coordination, care team facilitation, documentation, and follow-up.

The navigator serves as the primary contact for families, helps identify strengths, addresses barriers, assists with applications, and coordinates with community partners to move families toward stability and self-sufficiency.

Qualifications

• Associate's degree and relevant experience in human services, family support services, case management, community-based services, or equivalent combination of education and experience as approved by HR.
• Bachelor's degree in Social Work, Human Services, Psychology, Counseling, Sociology, Education, Criminal Justice, Public Health, or related field preferred.
• Bilingual candidates are encouraged to apply.

Responsibilities

• Provide assessment, support, advocacy, resource navigation, service coordination, care team facilitation, documentation, and follow-up.
• Serve as the primary contact for assigned families and assist participants in identifying strengths and addressing barriers.
• Collaborate with community providers and partners to improve stability and access to resources.
• Use HopeHub, complete closed-loop referrals, and ensure timely follow-up.

Skills

Bilingual

Interpersonal skills

Communication

Education

Bachelor's degree in Social Work, Human Services, Psychology, Counseling, Sociology, Education, Criminal Justice, Public Health, or related field

Associate's degree and relevant experience in human services, family support services, case management, community-based services, or equivalent combination of education and experience as approved by HR

Tools

HopeHub

Electronic documentation systems

Microsoft Office

Job description

What We Do

As one of Iowa's most trusted human services agencies, LSI has a legacy of serving children and families for more than 160 years. Our support department teams – Human Resources, Marketing, IT, Philanthropy and Church Relations, Finance, Payroll, Benefits, Facilities, Service Quality, and Site Management– use their expertise to ensure our direct care staff have the tools and resources they need to provide high-quality care to the Iowans we are privileged to serve. You can join us on our mission to provide hope and healing to Iowa families.

What You’ll Do

The Thrive Resource Navigator works directly with families participating in Thrive Iowa by providing assessment, support, advocacy, resource navigation, service coordination, care team facilitation, documentation, and follow-up. The Navigator serves as the primary point of contact for assigned families and assists participants in identifying strengths, addressing barriers, accessing resources, completing applications, and improving stability across thirteen Social Determinants of Health domains.

The Thrive Resource Navigator works collaboratively with community providers, schools, health care systems, workforce organizations, child welfare professionals, public assistance systems, and other community partners to help families move from crisis toward long-term stability, family preservation, and self-sufficiency.

The Navigator uses HopeHub with fidelity, completes closed-loop referrals, responds to referrals within required timeframes, completes reassessments every 30 days, and supports families through a strengths-based, family-centered, and culturally responsive approach.

What You’ll Need

Preferred: Bachelor's degree in Social Work, Human Services, Psychology, Counseling, Sociology, Education, Criminal Justice, Public Health, or related field. Required: Associate's degree and relevant experience in human services, family support services, case management, community-based services, or equivalent combination of education and experience as approved by HR. In addition, the Thrive Resource Navigator will demonstrate competency in the following areas:

Technology

Able to use technology that is necessary to perform job responsibilities, including HopeHub, electronic documentation systems, Microsoft Office applications, communication tools, and other systems required by LSI, Iowa HHS, and Restore Hope.

Client Relationships

Be able to demonstrate the ability to build and maintain supportive, strengths-based relationships with clients and their families through interpersonal effectiveness skills, interpersonal sensitivity, techniques, motivational interviewing, and rapport building skills.

Crisis Management

Demonstrate the ability to effectively deal with client and family crisis during provision of service through immediate assessment of emergency, planning, decisive action, community resource coordination, safety planning, and timely follow up to support resolution to crisis.

Trauma Services

Demonstrate the ability to distinguish different types of abuse, the impact of abuse and neglect, and how it can affect development, family dynamics, safety, stability, and engagement with services.

Resource Navigation

Demonstrate knowledge of community resources, public benefit systems, referral processes, family stabilization supports, and social determinants of health. Demonstrate ability to assist families in accessing resources, completing applications, and removing barriers to services.

Knowledge and Understanding of Thrive Iowa and Family Support Services

Ability to utilize appropriate strategies and techniques to provide family support. Demonstrate a comprehensive understanding of services through the successful and practical application of interviewing and assessment skills, knowledge of human growth and behavior, social service systems, crisis intervention, case management, care team coordination, resource navigation, and advocacy with assigned clients.

Documentation and Organization

Maintain accurate records, complete documentation timely, manage multiple priorities, follow up on referrals, track family progress, and ensure HopeHub information is accurate and complete.

Performance Management

Demonstrate ability to use supervision effectively, accept feedback, monitor personal performance expectations, maintain caseload expectations, and meet timelines related to referrals, intakes, assessments, documentation, and follow-up activities.

Bilingual candidates are encouraged to apply!

How We’ll Support You

• A competitive salary
• Comprehensive benefits
• A flexible work schedule
• 401(k)
• Generous paid time off
• Health, dental, life, and vision insurance
• Career-building opportunities
• Special Team LSI perks like pet insurance and cell phone discounts through Verizon

Who We Are

LSI is an equal opportunity employer. At LSI we respect diverse life experiences, cultures and heritages, and strive to provide that all voices are heard and valued. You can learn more about our commitment at https://lsiowa.org/who-we-are/

This position requires a valid driver's license, auto insurance, a good driving record and the ability to pass an extensive background check including checks of the Dependent Adult and Child Abuse registries, Sex Offender registry and a criminal history check.