Thrift Store Specialist: Merchandising & Donor Service

Goodwill Industries of Greater New York and Northern New Jersey; Village of Wappingers Falls (NY); On-site; USD 17,000 - 22,000; Full time

Benefits offered by this job

Generous time off policy

Health and wellness resources

Medical, dental, vision benefits

Parental leaves

Life insurance

Retirement matching

Job summary

Goodwill Industries of Greater New York and Northern New Jersey is hiring a Thrift Store Associate in Wappingers Falls, NY. This full-time, hourly role involves receiving donations, sorting, tagging, pricing, and preparing merchandise for the sales floor.

The position requires stamina for standing and lifting up to 50 pounds, with safety and quality control being essential. Prior experience in retail or donor services is a plus, and a high school diploma is preferred.

Qualifications

• High school diploma preferred.
• Experience in customer service, donation processing, retail, or warehouse environments is a plus.
• Ability to provide friendly, respectful service to a diverse donor and customer population.
• Ability to follow safety procedures and operational guidelines.
• Comfortable performing physical tasks, including lifting, sorting, and standing for extended periods.
• Basic communication and teamwork skills.

Responsibilities

• Sort, grade, and inspect donations (textiles, housewares, electronics, shoes, and accessories) for quality and condition.
• Tag and price merchandise according to company standards, meeting production goals per hour.
• Prepare items on rolling racks and carts for transport to the sales floor, meeting company standards for full fixtures.
• Organize and separate items for e-commerce and clearance departments, accurately labeling all goods.
• Follow safety procedures and operational guidelines to maintain a clean and secure work environment.
• Provide excellent customer and donor service, including accepting donations, issuing receipts, and ensuring the donation area remains neat and organized when needed.
• Support Goodwill’s mission by maximizing efficiency and productivity in daily tasks.
• Perform other duties as assigned to support the store team and broader organizational goals.

Skills

Customer service

Communication

Teamwork

Education

High school diploma or equivalent

Job description

Goodwill Industries of Greater New York and Northern New Jersey is hiring a Thrift Store Associate in Wappingers Falls, NY. This full-time, hourly role involves receiving donations, sorting, tagging, pricing, and preparing merchandise for the sales floor.

The position requires stamina for standing and lifting up to 50 pounds, with safety and quality control being essential. Prior experience in retail or donor services is a plus, and a high school diploma is preferred.