Thrift Store Sales Specialist

Goodwill NYNJ; Pequannock Township (NJ); On-site; USD 17,000 - 22,000; Full time

Benefits offered by this job

Time off policy

Health benefits

Retirement matching

Transit benefit

Incentive payments

Tuition reimbursement

Insurance offerings

Job summary

Goodwill NYNJ is seeking a Thrift Store Sales Specialist to provide exceptional customer service and support daily retail operations at our Pequannock Township location. You will greet customers, assist donors, restock merchandise, and drive sales through rewards programs while maintaining a clean, safe store environment.

The role offers flexible scheduling across the week and requires the ability to handle transactions efficiently and address customer concerns with professionalism.

Qualifications

• Experience delivering excellent customer service in retail environments.
• Ability to operate a cash register and process transactions accurately.
• Flexibility to work varying shifts, including weekends.

Responsibilities

• Greet and assist customers promptly.
• Support donors and direct them to donation drop-off areas.
• Restock merchandise and maintain Goodwill's visual standards on the sales floor.
• Promote Goodwill Rewards and Round-Up programs.
• Process sales transactions quickly and accurately.
• Resolve customer concerns and escalate issues when needed.
• Keep sales floor, fitting rooms, and checkout area clean and organized.
• Follow store policies including safety guidelines and occupancy limits.

Skills

Customer service

Cash handling

Donation processing

Merchandise restock

Visual merchandising

Job description

We are seeking a Thrift Store Sales Specialist to deliver excellent customer service while supporting daily retail operations

The Awesome Things You'll Do

• Greet and assist customers promptly.
• Support donors as needed and direct them to the designated donation drop-off area
• Regularly restock merchandise onto the sales floor, ensuring compliance with Goodwill's visual standards.
• Promote Goodwill's Rewards and Round-Up programs
• Process sales transactions quickly and accurately.
• Resolve customer concerns and elevate issues as needed.
• Maintain a clean and organized sales floor, fitting rooms, and checkout area
• Follow store policies, including safety guidelines and occupancy limits when required.
• Operate the register and thank customers for their purchases
• Monitor store entry and enforce safety measures if assigned.
• Perform other duties as assigned to support the store team and broader organizational goals.

Schedule

Flexibility in your availability is essential to meet the needs of the business which operates Monday to Sunday, 7:00am to 8:00pm.

Health & Safety Guidelines

This role involves handling pre-owned merchandise, which may contain allergens, dust, or other substances. Goodwill provides training, protective equipment, and follows safety protocols to ensure a clean and secure work environment. Employees must follow all safety guidelines and report concerns to management.

Benefits

Goodwill NYNJ offers a variety of benefits to Full-Time employees and Part-Time employees working over 30 hours per week:

• Generous Time off policy to use when you need it after probation period
• Health,wellness and financial resources to help you achieve our personal goal
• Robust health benefits including medical, dental, vision, parental leaves and company sponsored life insuranc
• Retirement matching programs and contribution
• Transit and commuter benefit
• Incentives: Incentive payments for achieving performance targets.
• Tuition Reimbursement Assistanc
• Medical, Dental, Vision & Voluntary Insurance Offerings

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