Thrift Retail Store Sales Specialist

Goodwill Industries of Greater New York and Northern New Jersey; Bound Brook (NJ); On-site; USD 21,000 - 28,000; Full time

Benefits offered by this job

Time off after probation

Health benefits

Retirement matching

Transit benefits

Tuition reimbursement

Life insurance

Job summary

Goodwill Greater New York and Northern New Jersey is seeking a Thrift Store Sales Specialist in Bound Brook, NJ to provide excellent customer service and support everyday retail operations.

The role involves greeting customers, restocking merchandise, processing transactions, keeping the store clean, enforcing policies, and helping create a welcoming shopping experience.

Responsibilities

• Greet and assist customers promptly
• Assist donors and direct to donation drop-off area
• Regularly restock merchandise on the sales floor
• Promote Goodwill Rewards and Round-Up programs
• Process sales transactions quickly and accurately
• Resolve customer concerns and escalations
• Maintain a clean, organized sales floor, fitting rooms, and checkout
• Follow store policies, safety guidelines, and occupancy rules
• Operate the register and thank customers for purchases
• Monitor store entry and enforce safety measures as needed
• Perform other duties to support the store team

Job description

Position Title: Thrift Store Sales Specialist

Location: Bound Brook NJ

Benefit Classification: Hourly

Position Type: Full-Time

About This Role

Goodwill Greater New York and Northern New Jersey (GWNYNJ) believes that the power of work and sustainable fashion is how we unlock the good in our communities. For over 100 years, we have helped people get jobs, stay employed, and progress in careers across New York and Northern New Jersey. We believe that diversity drives innovation and strengthens our workplace. We are committed to fostering an inclusive environment where all employees feel valued, respected, and empowered to contribute fully. We welcome applicants of all backgrounds, identities, experiences, and abilities.

We are seeking a Thrift Store Sales Specialist to deliver excellent customer service while supporting daily retail operations.

The Specialist delivers excellent customer service, restocks and replenishes merchandise, and supports Goodwill’s mission. They assist customers, process transactions, maintain store cleanliness, and ensure a positive shopping experience. This role also includes enforcing store policies and supporting daily operations.

The Awesome Things You’ll Do

• Greet and assist customers promptly.
• Support donors as needed and direct them to the designated donation drop-off area.
• Regularly restock merchandise onto the sales floor, ensuring compliance with Goodwill’s visual standards.
• Promote Goodwill’s Rewards and Round-Up programs.
• Process sales transactions quickly and accurately.
• Resolve customer concerns and escalation issues as needed.
• Maintain a clean and organized sales floor, fitting rooms, and checkout area.
• Follow store policies, including safety guidelines and occupancy limits when required.
• Operate the register and thank customers for their purchases.
• Monitor store entry and enforce safety measures if assigned.
• Perform other duties as assigned to support the store team and broader organizational goals.

Schedule

Flexibility in your availability is essential to meet the needs of the business which operates Monday to Sunday, 7:00am to 8:00pm.

Health & Safety Guidelines

This role involves handling pre-owned merchandise, which may contain allergens, dust, or other substances. Goodwill provides training, protective equipment, and follows safety protocols to ensure a clean and secure work environment. Employees must follow all safety guidelines and report concerns to management.

Benefits

• Generous Time off policy to use when you need it after probation period
• Health, wellness and financial resources to help you achieve our personal goals
• Robust health benefits including medical, dental, vision, parental leaves and company sponsored life insurance
• Retirement matching programs and contributions
• Transit and commuter benefits
• Incentives: Incentive payments for achieving performance targets.
• Tuition Reimbursement Assistance
• Medical, Dental, Vision & Voluntary Insurance Offerings