Thrift Store Sales Specialist

Goodwill Industries of Greater New York and Northern New Jersey; Lincoln Park (NJ); On-site; USD 30,000 - 35,000; Full time

Benefits offered by this job

Generous time-off policy

Health benefits including medical, dental, and vision

Retirement matching programs

Tuition reimbursement assistance

Incentive payments for performance targets

Job summary

Goodwill Industries of Greater New York and Northern New Jersey is seeking a Thrift Store Sales Specialist to provide excellent customer service while supporting daily retail operations. The role involves greeting customers, handling donations, maintaining merchandise, and processing transactions.

Successful candidates will exhibit flexibility in scheduling to align with the store's operating hours, which run Monday to Sunday from 7:00 am to 8:00 pm. The position also includes a robust benefits package after the probation period, including health, wellness, and financial resources.

Qualifications

• Flexibility in availability to meet business needs.
• Ability to deliver excellent customer service.
• Capability to handle pre-owned merchandise.

Responsibilities

• Greet and assist customers promptly.
• Restock merchandise and ensure visual standards.
• Process sales transactions quickly and accurately.
• Maintain a clean and organized sales floor.

Job description

Goodwill Greater New York and Northern New Jersey (GWNYNJ) believes that the power of work and sustainable fashion is how we unlock the good in our communities. For over 100 years, we have helped people get jobs, stay employed, and progress in careers across New York and Northern New Jersey. We believe that diversity drives innovation and strengthens our workplace. We are committed to fostering our inclusive environment where all employees feel valued, respected, and empowered to contribute fully. We welcome applicants of all backgrounds, identities, experiences, and abilities.

We are seeking a Thrift Store Sales Specialist to deliver excellent customer service while supporting daily retail operations.

• Greet and assist customers promptly.
• Support donors as needed and direct them to the designated donation drop‑off area.
• Regularly restock merchandise onto the sales floor, ensuring compliance with Goodwill’s visual standards.
• Promote Goodwill’s Rewards and Round‑Up programs.
• Process sales transactions quickly and accurately.
• Resolve customer concerns and elevate issues as needed.
• Maintain a clean and organized sales floor, fitting rooms, and checkout area.
• Follow store policies, including safety guidelines and occupancy limits when required.
• Operate the register and thank customers for their purchases.
• Monitor store entry and enforce safety measures if assigned.
• Perform other duties as assigned to support the store team and broader organizational goals.

Schedule

Flexibility in your availability is essential to meet the needs of the business which operates Monday to Sunday, 7:00 am to 8:00 pm.

Health & Safety Guidelines

This role involves handling pre‑owned merchandise, which may contain allergens, dust, or other substances. Goodwill provides training, protective equipment, and follows safety protocols to ensure a clean and secure work environment. Employees must follow all safety guidelines and report concerns to management.

Benefits

• Generous time‑off policy to use when you need it after probation period.
• Health, wellness and financial resources to help you achieve our personal goals.
• Robust health benefits including medical, dental, vision, parental leaves and company‑sponsored life insurance.
• Retirement matching programs and contribution.
• Transit and commuter benefit.
• Incentive payments for achieving performance targets.
• Tuition reimbursement assistance.
• Medical, dental, vision & voluntary insurance offerings.

If you require a reasonable accommodation at any point in the application or interview process, or if you are unable to apply through our recruitment portal, please contact us at [e-mail]. We are happy to assist and ensure you have an equal opportunity to apply.