Thrift Store Production Lead & Volunteer Team Coach

Black Mountain Home for Children; Grovestone (NC); On-site; USD 38,000 - 48,000; Full time

Job summary

Black Mountain Home for Children seeks a Production Supervisor to lead the Mountain Home Thrift Store production area, oversee donation processing, and manage inventory with a focus on efficiency and quality. You will supervise staff and volunteers, coordinate schedules, and support the Retail Manager in daily operations.

The role emphasizes serving partners in ministry, providing excellent customer service, and maintaining safe, organized facilities.

Qualifications

• Commitment to the Christian mission and values of Black Mountain Home.
• Previous leadership, retail, warehouse, production, or supervisory experience preferred.
• Strong organizational and time management skills.
• Ability to lead, motivate, and work effectively with employees, volunteers, and interns.
• Excellent interpersonal and customer service skills.
• Ability to problem solve and make sound decisions in a fast-paced environment.
• Basic computer and POS system experience preferred.
• Ability to lift, move, and handle merchandise safely, including furniture and donated goods.
• Ability to work both independently and as part of a team.
• Must be flexible with work schedule - Thrift Store hours are Tuesday - Friday 10am - 5:30pm; Saturdays 10am-4pm

Responsibilities

• Oversee the donation production process to ensure efficiency, productivity, and quality standards are met.
• Provide direction and leadership to production staff, volunteers, and interns.
• Serve as the primary liaison for volunteers, ensuring a positive volunteer experience.
• Assist with training new employees and volunteers in safe production processes.
• Support daily staffing needs by coordinating schedules and assigning work areas.
• Attend supervision meetings with the General Manager and Retail Manager.
• Lead production in the absence of the Retail Manager.
• Assist with store opening and closing procedures as a keyholder.
• Demonstrate excellent customer service and treat donors and customers as valued partners in the ministry.
• Identify challenges and implement effective solutions for store operations.

Skills

Leadership

Customer service

Time management

Team motivation

Interpersonal skills

Problem solving

POS experience

Tools

POS system

Job description

Black Mountain Home for Children seeks a Production Supervisor to lead the Mountain Home Thrift Store production area, oversee donation processing, and manage inventory with a focus on efficiency and quality. You will supervise staff and volunteers, coordinate schedules, and support the Retail Manager in daily operations.

The role emphasizes serving partners in ministry, providing excellent customer service, and maintaining safe, organized facilities.