Thrift Store Production Lead

Black Mountain Home For Children; Black Mountain (NC); On-site; USD 32,000 - 45,000; Full time

Job summary

Black Mountain Home For Children seeks a Production Supervisor to lead donation processing, production workflow, and inventory in the Mountain Home Thrift Store. You will guide staff and volunteers, uphold safety and ministry values, and ensure smooth daily operations.

This role reports to the Thrift Store General Manager and requires strong leadership, organization, and customer service, with a focus on supporting donors, shoppers, and ministry goals.

Qualifications

• Experience leading teams in retail, warehouse, or production environments.
• Ability to supervise volunteers and interns effectively.
• Strong customer service skills and donor relations.
• Familiarity with point-of-sale systems and cash handling procedures.
• Ability to lift and move merchandise safely and work in a fast-paced setting.

Responsibilities

• Oversee donation production process and ensure efficiency, productivity, and quality.
• Lead production staff, volunteers, and interns; coordinate schedules and workloads.
• Serve as primary liaison for volunteers; ensure a positive experience.
• Assist with training; observe staff supervision meetings; provide operational leadership in manager's absence.
• Maintain safety standards and promote a culture of stewardship and accountability.

Skills

Leadership

Volunteer management

Customer service

POS system

Cash handling

Training

Scheduling

Problem solving

Teamwork

Tools

POS system

Job description

Description

The Production Supervisor plays a key leadership role in the daily operations of Mountain Home Thrift Store by overseeing donation processing, production workflow, inventory management, volunteer engagement, and staff support. This position helps ensure that donated goods are efficiently processed and prepared for sale while fostering a positive, ministry-focused environment for customers, donors, volunteers, and staff. The Production Supervisor serves as a leader within the production area and provides operational support in the absence of the Retail Manager.

Essential Duties & Responsibilities

Leadership & Team Support

• Oversee the donation production process to ensure efficiency, productivity, and quality standards are met.
• Provide direction and leadership to production staff, volunteers, and interns.
• Serve as the primary liaison for individual and group volunteers, ensuring a positive and meaningful volunteer experience.
• Assist with training new employees and volunteers in safe and effective production processes.
• Support daily staffing needs by helping coordinate schedules, arranging coverage, and assigning work areas.
• Attend and observe staff supervision meetings with the General Manager and Retail Manager.
• Serve as the lead production contact and provide operational leadership in the absence of the Retail Manager.
• Assist with store opening and closing procedures as a keyholder.
• Demonstrate excellent customer service and treat donors and customers as valued partners in the ministry.
• Identify challenges and implement effective solutions to support store operations.
• Complete additional projects and assignments as requested.

Retail & Inventory Management

• Sort, evaluate, and price donated merchandise for resale.
• Oversee inventory management, including clothing bales, housewares, and specialty merchandise.
• Assist in maintaining attractive, organized, and well-stocked sales areas.
• Submit weekly supply inventories and purchasing requests to the General Manager.
• Operate the point-of-sale (POS) system and assist with register operations when needed.
• Reconcile cash tills accurately and according to established procedures.

Safety & Facility Operations

• Ensure compliance with OSHA and Consumer Product Safety Commission (CPSC) regulations and store safety standards.
• Assist with recycling operations, including baler operation and truck loading activities.
• Maintain clean, organized, and safe work environments in production areas, sales floors, vehicles, and surrounding grounds.
• Assist customers with loading furniture and other purchased items.
• Promote a culture of safety, stewardship, and accountability throughout all operations.

Why Join Black Mountain Home?

At Black Mountain Home, your work has eternal significance. Through the ministry of Mountain Home Thrift Store, every donation, volunteer interaction, and sale helps support children, youth, and families in need. Join a team that is committed to serving Christ while making a lasting impact in our community.

Black Mountain Home for Children, Youth, and Families is an Equal Opportunity Employer committed to hiring individuals who support and uphold the organization’s Christian mission and values.

Requirements

Qualifications

• Commitment to the Christian mission and values of Black Mountain Home.
• Previous leadership, retail, warehouse, production, or supervisory experience preferred.
• Strong organizational and time management skills.
• Ability to lead, motivate, and work effectively with employees, volunteers, and interns.
• Excellent interpersonal and customer service skills.
• Ability to problem solve and make sound decisions in a fast-paced environment.
• Basic computer and POS system experience preferred.Ability to lift, move, and handle merchandise safely, including furniture and donated goods.
• Ability to work both independently and as part of a team.
• Must be flexible with work schedule – Thrift Store hours are Tuesday – Friday 10am – 5:30pm; Saturdays 10am-4pm

Reports directly to: Thrift Store General Manager