Thrift Store Operations Manager

The Salvation Army Southwest Division; Billings (MT); On-site; USD 19,000 - 32,000; Full time

Benefits offered by this job

Health, vision, dental, life insurance

Sick leave

Vacation benefits

Pension after 1 year

403(b) plan

Job summary

The Salvation Army Southwest Division is seeking a Thrift Store Manager in Billings to lead daily operations, production, sales, staffing, safety and property stewardship. This role drives goals, staff development, and customer service while maintaining the store’s appearance and mission alignment.

Responsibilities include hiring, training, coaching, safety compliance, deposits, and ensuring smooth operations with Corps leadership. This is a full-time position with potential overtime as needed.

Qualifications

• Business, management, or retail experience required.
• Management experience in retail, warehouse or production, or thrift operations required.

Responsibilities

• Store leadership and performance
• Set and monitor production and sales goals and ensure the store operates efficiently.
• Hire, train, evaluate, coach staff and discipline with HR as needed.
• Assign daily tasks and monitor progress toward goals.
• Ensure quality control standards.
• Track productivity and report progress to the Corps Officer.
• Operations and community presence
• Oversee opening/closing, deposits, complaints, promotions and store appearance.

Skills

Time management

Spreadsheets

Leadership

Communication

Instruction adherence

Cash handling

Education

Business/retail experience

Management experience in retail/thrift

Job description

The Salvation Army Southwest Division is seeking a Thrift Store Manager in Billings to lead daily operations, production, sales, staffing, safety and property stewardship. This role drives goals, staff development, and customer service while maintaining the store’s appearance and mission alignment.

Responsibilities include hiring, training, coaching, safety compliance, deposits, and ensuring smooth operations with Corps leadership. This is a full-time position with potential overtime as needed.