Thrift Store Key Holder

Goodwill NYNJ; Pequannock Township (NJ); On-site; USD 35,000 - 48,000; Full time

Benefits offered by this job

Competitive pay

Paid Time Off

Medical, Dental, Vision Insurance

Life Insurance

Retirement Savings Plan

Transit benefits

Career development

Job summary

Goodwill NYNJ is seeking a Key Holder to support the Store Manager in daily operations at our Pequannock location. You will lead by example, coach associates, and ensure excellent customer service while maintaining an organized and welcoming store environment.

Responsibilities include cashiering, merchandising, and assisting with opening/closing procedures. This role offers growth opportunities within Goodwill NYNJ and requires flexibility to work evenings, weekends, and holidays.

Qualifications

• 1+ year retail supervisory or leadership experience.
• Strong customer service and communication skills.
• Ability to coach, motivate, and work collaboratively with others.
• Flexible availability in evenings, weekends, and holidays.
• Comfortable in a fast-paced hands-on retail environment.

Responsibilities

• Lead daily store operations and act as Manager on Duty when assigned.
• Assist customers, coach associates, operate the register, merchandise the floor.
• Open/close procedures, cash handling, and other operational responsibilities.
• Greet and assist customers and donors in a friendly, professional manner.
• Resolve customer concerns quickly and respectfully.
• Promote the Goodwill Rewards program and Round Up donations.
• Maintain clean, organized, and welcoming store environment.

Skills

Retail supervision

Customer service

Communication skills

Education

High school diploma

Job description

Location of Role - Pequannock

Position Summary

The Key Holder supports the Store Manager in leading the daily operation of the store and serves as the Manager on Duty when assigned. This role helps deliver outstanding customer experience while ensuring the sales floor, production area, and store operations run efficiently.

As a Key Holder, you'll work alongside your team throughout the day—assisting customers, coaching associates, operating the register, merchandising the sales floor, and helping process donated merchandise. Success in this role comes from leading by example, staying organized, and adapting to the needs of the business.

What You'll Do

Lead Daily Store Operations

• Serve as the Manager on Duty in the absence of the Store Manager.
• Support daily store operations and help ensure company standards are met.
• Coach and support associates to deliver excellent customer service and achieve operational goals.
• Help maintain a clean, safe, organized, and welcoming store environment.
• Assist with opening and closing procedures, cash handling, and other operational responsibilities.
• Greet and assist customers and donors in a friendly, professional manner.
• Resolve customer concerns quickly and respectfully.
• Promote the Goodwill Rewards program, Round Up donations, and Goodwill's mission.
• Lead by example in creating a positive shopping experience for every customer.

Goodwill is a thrift retailer, which means our inventory comes from community donations and changes every day. As a Key Holder, you'll support both the sales floor and production area by:

• Sorting donated merchandise for quality and saleability.
• Hanging, tagging, pricing, and stocking merchandise according to company standards.
• Replenishing merchandise and maintaining organized displays throughout the day.
• Moving clothing racks, donation carts, and merchandise between production and the sales floor.
• Supporting daily production goals while maintaining quality and efficiency.

Cashiering

When assigned to the register, you'll:

• Accurately process customer transactions.
• Promote Goodwill Rewards enrollment and Round Up donations.
• Maintain a clean and organized checkout area.
• Provide a friendly and efficient checkout experience.

What We're Looking For

• At least 1 year of retail supervisory or leadership experience.
• High school diploma or equivalent.
• Strong customer service and communication skills.
• Ability to coach, motivate, and work collaboratively with others.
• Comfortable working in a fast-paced, hands‑on retail environment.
• Ability to multitask and adapt to changing business needs.
• Flexible availability, including evenings, weekends, and holidays.
• Looking to possibly grow into leadership roles within Goodwill

Physical Requirements

This is an active retail position. Team Members spend most of their shift standing, walking, bending, reaching, lifting, and moving merchandise. The role requires working in both customer-facing and production areas while handling clothing racks, donation carts, and other store materials.

Why Join Goodwill NYNJ?

At Goodwill, every purchase and every donation supports programs that provide job training, education, and employment opportunities throughout our communities. As a Key Holder, you'll play an important role in delivering a great customer experience while helping advance that mission.

Benefits include:

• Competitive pay
• Paid Time Off
• Medical, Dental, and Vision Insurance
• Company-paid Life Insurance
• Retirement Savings Plan with Company Contributions
• Transit and Commuter Benefits
• Training and career development opportunities

#IND3

We believe in creating space for everyone to do their best work and have individual and collective impact. We believe in challenging the status quo and setting ambitious goals in the name of doing more good. We believe that being your best self and helping others do the same is how we bring our mission alive. Even if you don't think you meet all the qualifications listed for the job, we would love to hear from you!

If you require a reasonable accommodation at any point in the application or interview process, or if you are unable to apply through our recruitment portal, please contact us at [e-mail] . We are happy to assist and ensure you have an equal opportunity to apply.