Retail Engagement Specialist - Part Time

Housing Works; New York (NY); On-site; USD 18,000 - 24,000; Part time

Benefits offered by this job

Healthcare plans

Paid time off

Educational benefit

Tuition reimbursement

Job summary

Housing Works at 1222 2nd Ave, New York, NY 10065, is seeking a Part-Time Customer Engagement Associate to support daily store operations and donor services, driving sales while upholding Housing Works standards.

You will open/close in the manager's absence, train staff and volunteers, and ensure compliance with policies, merchandising, and excellent customer service in a fast-paced thrift store environment.

Qualifications

• Commitment to excellent customer service.
• Experience/knowledge of thrift store environment preferred.
• Excellent communications skills (verbal and written).
• Self-starting, self motivating mindset.
• Strong interest in Housing Works' mission to end homelessness and HIV/AIDS.
• Basic mathematical skills and computer literacy (Word/Excel/email).

Responsibilities

• Responsible for opening and closing of the store in the absence of the Store Manager.
• Utilize Housing Works’ tools to ensure store operations and standards are met.
• Responsible for ensuring compliance with all Housing Works’ policies and procedures.
• Constantly review store environment to improve operations and merchandising.
• Ensure that store uses daily focus with staff/volunteer deployment, sales goals, special promotions, and daily to-dos.
• Work closely with Management to train and develop skills of all employees and volunteers to ensure that all fully understand standards, organizational goals and direction.
• Ensure staff and volunteers have been thoroughly trained on register operations, visual merchandising techniques, and store maintenance standards.
• Demonstrate proper care, handling and maintenance of donations, store merchandise and all interior fixturing.
• Ensure store is merchandised in accordance with Housing Works standards.

Skills

Customer service

Communication skills

Team orientation

Flexibility

Tools

Microsoft Word

Excel

Email applications

Job description

Housing Works at 1222 2nd Ave, New York, NY 10065, is seeking a Part-Time Customer Engagement Associate to support daily store operations and donor services, driving sales while upholding Housing Works standards.

You will open/close in the manager's absence, train staff and volunteers, and ensure compliance with policies, merchandising, and excellent customer service in a fast-paced thrift store environment.