Customer Engagement Associate (B96)

Housing Works; New York (NY); On-site; USD 35,000 - 45,000; Full time

Benefits offered by this job

Comprehensive healthcare plans

Paid time off (PTO)

Educational benefits

Job summary

A community-focused nonprofit in New York seeks a Customer Engagement Associate to provide exceptional customer and donor services and support daily store operations. Responsibilities include managing store opening and closing, training staff, ensuring compliance with policies, and enhancing store merchandising. Ideal candidates will have a strong commitment to customer service, experience in thrift stores, and flexibility to work weekends and holidays. Benefits include comprehensive healthcare and PTO accrual starting immediately.

Qualifications

• Commitment to excellent customer service.
• Experience preferred in a thrift store environment.
• Excellent verbal and written communication skills.
• Self-motivated and self-starting mindset.
• Interest in the mission to end homelessness and HIV/AIDS.
• Basic mathematical skills for calculations.
• Flexibility in schedule including weekends and holidays.
• Ability to lift up to 40 pounds.

Responsibilities

• Open and close the store in the Store Manager's absence.
• Ensure compliance with store policies and standards.
• Train and develop employees and volunteers.
• Maintain store environment to improve operations.
• Demonstrate proper care for donations and merchandise.

Skills

Excellent customer service

Communication skills

Teamwork

Self-starting

Basic math skills

Tools

Microsoft Word

Microsoft Excel

Job description

Location: 2569 Broadway, 96th Thrift, 2569 Broadway, New York, NY 10025, USA

The Customer Engagement Associate works to provide first-rate customer and donor services, maximizing sales and supporting the daily operations of the store.

Responsibilities

• Responsible for opening and closing of the store in the absence of the Store Manager.
• Utilize Housing Works’ tools to ensure store operations and standards are met.
• Responsible for ensuring compliance with all Housing Works’ policies and procedures.
• Constantly review store environment to improve operations and merchandising.
• Ensure that store uses daily focus with staff/volunteer deployment, sales goals, special promotions, and daily to-dos.
• Work closely with Management to train and develop skills of all employees and volunteers to ensure that all fully understand standards, organizational goals and direction.
• Ensure staff and volunteers have been thoroughly trained on register operations, visual merchandising techniques, and store maintenance standards.
• Demonstrate proper care, handling and maintenance of donations, store merchandise and all interior fixturing.
• Ensure store is merchandised in accordance with Housing Works standards. This would include but is not limited to creating exciting displays, displays that promote upcoming events, and execute floor plans that feature and highlight premium quality product.

Job Requirements

• Commitment to excellent customer service.
• Experience/knowledge of thrift store environment preferred.
• Excellent communications skills (both verbal and written), interpersonal and team oriented skills.
• Self-starting, self motivating mindset.
• Strong interest in the HW mission to end the dual crises of homelessness and HIV/AIDS.
• Basic mathematical skills to include adding, subtracting, multiplying, dividing, and calculating percentages.
• Basic knowledge of Microsoft Word, Excel, and web based email applications.
• Flexibility in schedule, weekends and holidays are required.
• Ability to stand, walk, kneel, and bend for long periods of time and lift up to 40 pounds.

Benefits

We have three comprehensive healthcare plans to choose from based on your priorities and budget. Housing Works covers most of the plan; you pay a portion, based on your salary. Staff begins accruing PTO immediately for a total of up to 30 days earned in the first year. We offer employees an educational benefit. This money is available for tuition loan reimbursement, tuition costs, and textbooks.

EEO Statement

Housing Works provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, Housing Works complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. Housing Works also does not request prior salary information during the hiring process. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.