Third Party Program Surrogacy Coordinator

Weill Cornell Medicine; New York (NY); On-site; USD 69,000 - 79,000; Full time

Job summary

Weill Cornell Medicine on the Upper East Side seeks a Third Party Program Surrogacy Coordinator to support the Donor Egg department. You will manage patient care coordination, educate Intended Parents and gestational carriers, and serve as a liaison among IPs, GCs, agencies, attorneys, labs, and billing to ensure compliant, smooth operations.

The role requires about 3 years of related experience, strong organizational and communication skills, and meticulous attention to HIPAA and billing

Qualifications

• Approximately 3 years of related experience.
• Demonstrated organizational skills and attention to detail.
• Excellent verbal and written communication.

Responsibilities

• Coordinate care for Intended Parents and Gestational Surrogacy patients.
• Schedule consultations and manage testing and screening.
• Liaise with IPs, GCs, agencies, attorneys, labs, and billing.
• Ensure HIPAA and billing compliance; support audits.
• Attend weekly Third Party Program meetings; cover others when needed.
• Improve operations to optimize patient experience.
• Educate patients about embryo creation and donor coordination.
• Coordinate care for directed donors and recipients.

Skills

Organizational skills

Communication skills

Attention to detail

HIPAA compliance

Education

High School Diploma

Job description

Title: Third Party Program Surrogacy Coordinator

Location: Upper East Side

Org Unit: Donor Egg

Work Days

Weekly Hours: 35.00

Exemption Status: Non-Exempt

Salary Range: $37.86 - $43.19

• As required under NYC Human Rights Law Int 1208-2018 - Salary range for this role when Hired for NYC Offices

Position Summary

Under general direction, provides administrative support and assists with all aspects and activities related to the department's Third Party Surrogacy Program.

Job Responsibilities

• Responsible for managing coordination of Intended Parent and Gestational Surrogacy patient care, patient education for the Third Party Program (TPP).
• Responsible for the coordination of care including, but not limited to, preliminary testing and screening, scheduling consultations of Third Party patients, including Intended Parents (IPs) and their Gestational Carriers (GCs).
• Serves as primary liaison between IPs, GCs and their partners, Surrogacy Agencies, Surrogacy Attorneys, and related departments, including labs and billing.
• Maintains compliance with policies and procedures related to Third Party Reproduction, including but not limited to federal, state and institutional regulations. Assists with compliance and program-wide audits; ensures HIPAA and billing compliance.
• Works closely with other TPP coordinators (Donor Egg, and Recipient & Psychological Services coordinators) to triage TPP patients and assist with all levels of their screening and care coordination.
• Attends weekly Third Party Program (Donor Egg, Sperm, Embryo, Surrogacy, Psych, Genetics) meetings. Cross-trained to cover other Third Party Coordinators when they are out of office.
• Works closely with key managers on optimizing the patient experience and troubleshoots problem areas. Identifies opportunities and makes recommendations to improve operations as it relates to TPP.
• Educates patients starting reproductive treatments to create embryos for use in a gestational carrier. Serves as liaison between CRM, IPs and sperm banks to ensure frozen, tested sperm is obtained and oocyte providers are tested and screened appropriately.
• Responsible for education and coordination of Intended Parents as Directed Donors using their own gametes, either egg or sperm, and Intended parents using true Directed Donors, either egg or sperm, regarding regulatory and program requirements.
• Coordinates care for directed sperm donors by scheduling appointments and ensuring documentation is complete. Refers directed egg donors to the Donor Egg Coordinator.
• Responsible for counseling recipients of directed sperm donation regarding regulatory and program requirements. Coordinates care for recipients of directed sperm donors by scheduling appointments and ensuring documentation is complete.
• Contributes to development of directed sperm donation program.
• Responsible for counseling patients intending to use a gestational carrier in the future regarding regulatory and program requirements. Coordinates care by scheduling appointments and ensuring documentation is complete.

Education

• High School Diploma

Experience

Approximately 3 years of related experience.

Knowledge, Skills And Abilities

• Demonstrated organizational skills and ability to pay close attention to detail.
• Excellent communication skills (both verbal and written).
• Ability to handle confidential and sensitive issues.

Licenses and Certifications

Working Conditions/Physical Demands

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