Third Party Claims Assistant

DCS Asset Maintenance; Memphis (TN); On-site; USD 45,000 - 52,000; Full time

Benefits offered by this job

Medical, Dental, Vision and Presciprtd

401(K)

Paid Time Off

Career Development

Job summary

DCS Asset Maintenance is seeking a Claims Specialist to support asset management projects by handling billing, collections and payment processing for insurance claims related to highway and bridge asset repairs and incident management.

The role requires attention to detail, at least 2 years of claims experience, and proficiency in Microsoft Word and Excel. You will interact with insurance carriers, vehicle owners and project offices to ensure timely invoicing and accurate record-keeping.

Qualifications

• High School Diploma is required.
• Prior experience in insurance claims preferred – 2 years or more relative experience
• Excellent computer skills – Proficient in Microsoft Office Word & Excel
• Customer service focused
• Detail oriented
• Self-starter – ability to work independently.
• Ability to interact productively and positively in a team environment.
• Ability to communicate effectively and professionally in both verbal and written form.

Responsibilities

• Contacting insurance companies to obtain claim information relative to incidents and/or open claims in instances where vehicle owners have not notified insurance companies.
• Coordinate with project offices to obtain accurate information, records and photos needed to create invoices.
• Creation and submission of accurate invoices to insurance carriers and vehicle owners.
• Contacting insurance companies for payment status and mailing follow-up letters to vehicle owners for claims that remain unpaid at 30, 60 & 90 days.
• Accurately updating claim records for any contact or actions taken on claim invoice.
• Create and run reports as necessary for claim tracking and follow-up
• Support to project offices as necessary – including police report investigation and contacting insurance companies.
• Ability to prioritize workload and assist coworkers as necessary for heavy workload and/or vacation coverage.
• Provides general office support as needed for mail, payment processing and assistance to Manager.
• Other duties as assigned.

Skills

Microsoft Word & Excel

Customer service

Detail oriented

Independent work

Team interaction

Education

High School Diploma

Job description

Job Description

Claims Specialist will support asset management projects by providing accurate billing, collection and payment processing for claims related to highway and bridge asset repairs and/or incident management.

Duties include – but not limited to:

• Contacting insurance companies to obtain claim information relative to incidents and/or open claims in instances where vehicle owners have not notified insurance companies.
• Coordinate with project offices to obtain accurate information, records and photos needed to create invoices.
• Creation and submission of accurate invoices to insurance carriers and vehicle owners.
• Contacting insurance companies for payment status and mailing follow-up letters to vehicle owners for claims that remain unpaid at 30, 60 & 90 days.
• Accurately updating claim records for any contact or actions taken on claim invoice.
• Create and run reports as necessary for claim tracking and follow-up
• Support to project offices as necessary – including police report investigation and contacting insurance companies.
• Ability to prioritize workload and assist coworkers as necessary for heavy workload and/or vacation coverage.
• Provides general office support as needed for mail, payment processing and assistance to Manager.
• Other duties as assigned.

Qualifications

EDUCATION:

• High School Diploma is required.

EXPERIENCE:

• Prior experience in insurance claims preferred – 2 years or more relative experience
• Excellent computer skills – Proficient in Microsoft Office Word & Excel
• Customer service focused
• Detail oriented
• Self-starter – ability to work independently.
• Ability to interact productively and positively in a team environment.
• Ability to communicate effectively and professionally in both verbal and written form.

PHYSICAL REQUIREMENTS:

• Ability to talk, hear and speak to coworkers, insurance carriers and vehicle owners over the phone.
• Able to use hands and fingers to use keyboard, operative office equipment, phones, and mobile devices.
• Able to see and read on computer screens and paper, close vision.
• Ability to lift and carry items up to 10 pounds.
• Ability to sit at a desk comfortably while working on a computer for extended periods of time.

Additional Information

Benefit Highlights:

• Challenging and rewarding work environment
• Competitive Compensation
• Excellent Medical, Dental, Vision and Prescription Drug Plan
• 401(K)
• Generous Paid Time Off
• Career Development
• Salary: $45,000

DCSAM is an equal opportunity employer and complies with all hiring and employment regulations. In the event an ADA accommodation is needed, DCSAM is happy to help all employees achieve gainful employment in an atmosphere where they are appreciated and respected. DCSAM offers subcontracting services to government agencies as such, candidates may be subject to pre-employment screenings such as criminal background checks, pre-employment, post-accident & reasonable impairment drug screenings, motor vehicle record checks, etc. as such, DCSAM complies with all federal and state regulatory guidelines including the FCRA.