Thermal Site Based Services Intern (Summer 2027)

Vertiv Corporation; Westerville (OH); On-site; USD 21,000 - 34,000; Full time

Job summary

Vertiv, located in Westerville, Ohio, invites a Services Intern to gain hands-on experience across service delivery, customer support, and operational processes. The role emphasizes customer focus, adaptability, and strong communication, analytical, and problem‑solving skills.

Preferred: solid Power BI skills to build dashboards and reports, while developing teamwork and data visualization abilities in a fast-paced environment.

Qualifications

• Pursuing a degree in Business Administration, Customer Service, Data Analytics, or a related field.
• Excellent written and verbal communication skills.
• Demonstrated work ethic and strong attention to detail.
• Strong analytical and critical-thinking skills.

Responsibilities

• Provide frontline customer support through various channels.
• Address inquiries, troubleshoot issues, and escalate complex cases as needed.
• Support service delivery processes to ensure timely completion of service requests.
• Maintain accurate records and documentation related to service activities and metrics.
• Participate in quality assurance to meet standards and customer expectations.
• Learn about Vertiv products and services to assist customers effectively.
• Utilize Power BI to build dashboards, generate reports, and monitor service metrics.

Skills

Power BI

Customer service

Education

Pursuing relevant degree (Business Administration / Customer Service / Data Analytics)

Job description

POSITION SUMMARY

We are seeking a dynamic and motivated individual to join our Service team as a Services Intern. This internship offers hands‑on experience across service delivery, customer support, and operational processes within our organization. The ideal candidate is customer-focused, adaptable, and possesses strong communication, analytical, and problem‑solving skills. Preferred experience: Candidates with solid Power BI skills, including the ability to build dashboards and reports, are strongly encouraged to apply.

RESPONSIBILITIES

• Assist in providing frontline customer support through various channels.
• Address customer inquiries, troubleshoot issues, and escalat complex cases as needed.
• Support service delivery processes to ensure timely completion of service requests.
• Assist in maintaining accurate records and documentation related to service activities, including service requests, customer interactions, and service delivery metrics.
• Participate in quality assurance activities to ensure service delivery meets established standards and customer expectations.
• Learn about our products and services to provide effective support and assistance to customers.
• Utilize Power BI (preferred) to support data visualization needs, such as building dashboards, generating reports, and helping the team monitor key service metrics.

QUALIFICATIONS

• Must be pursuing a degree in Business Administration, Customer Service, Data Analytics, or a related field.
• Excellent written and verbal communication skills.
• Demonstrated work ethic and strong attention to detail.
• Strong analytical and critical‑thinking skills.
• Ability and willingness to learn in a fast‑paced environment and produce high‑quality work.
• Collaboration and teamwork skills.
• Preferred: Solid Power BI experience, including the ability to create dashboards, reports, and data visualizations.

PHYSICAL & ENVIRONMENTAL DEMANDS

No special physical requirements.

TIME TRAVEL REQUIRED None.

About Us

The successful candidate will embrace Vertiv's Core Principles & Behaviors to help execute our Strategic Priorities.

OUR CORE PRINCIPLES

• Safety
• Integrity
• Respect
• Teamwork
• Inclusion

OUR STRATEGIC PRIORITIES

• High-Performance Culture
• Customer Focus
• Operational Excellence
• Innovation
• Financial Strength

VERTIV BEHAVIORS

• Own it
• Act with urgency
• Foster a customer-first mindset
• Think big and execute
• Lead by example
• Drive continuous improvement
• Learn and seek out development
• Promote transparent & open communication

About Vertiv

Vertiv (NYSE: VRT) brings together hardware, software, analytics and ongoing services to enable its customers' vital applications to run continuously, perform optimally and grow with their business needs. Vertiv solves the most important challenges facing today's data centers, communication networks, and commercial and industrial facilities with a portfolio of power, cooling and IT infrastructure solutions and services that extend from the cloud to the edge of the network. Headquartered in Westerville, Ohio, USA, Vertiv employs around 34,000 people and does business in more than 130 countries. Visit Vertiv.com to learn more.

Work Authorization

No calls or agencies please. Vertiv will only employ those who are legally authorized to work in the United States. This is not a position for which sponsorship will be provided. Individuals with temporary visas such as E, F-1, H-1, H-2, L, B, J, or TN or who need sponsorship for work authorization now or in the future, are not eligible for hire.

Equal Opportunity Employer

Vertiv is an Equal Opportunity/Affirmative Action employer. We promote equal opportunities for all with respect to hiring, terms of employment, mobility, training, compensation, and occupational health, without discrimination as to age, race, color, religion, creed, sex, pregnancy status (including childbirth, breastfeeding, or related medical conditions), marital status, sexual orientation, gender identity / expression (including transgender status or sexual stereotypes), genetic information, citizenship status, national origin, protected veteran status, political affiliation, or disability.

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