Therapy Placement & Customer Solutions Specialist

Bardavon; United States; Remote; USD 37,000 - 42,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

401(k)

Paid time off

Job summary

Bardavon Health Innovations in the United States is seeking a Customer Solutions Advocate to coordinate referrals with approved providers in a fast-paced, regulated environment. You will serve as the primary contact for injured workers, carriers, and providers, ensuring timely processing and adherence to SLAs and KPIs using CRM systems.

In this role you will handle inbound/outbound calls, data entry, and documentation across multiple systems, while maintaining compliance with state and federal

Qualifications

• High School diploma; some college preferred.
• Experience with multiple computer systems and programs.
• Proficiency in Word, Excel, and CRM tools (Salesforce).

Responsibilities

• Serves as primary contact for the coordination of therapy services with the injured worker in a high-volume and high-contact environment
• Provides exceptional customer experience to injured workers, adjusters, case managers, therapy providers as well as internal business partners
• Processes and manages assigned referrals to ensure all company procedures are followed while exceeding client expectations, SLAs, and team and individual KPIs
• Maintain compliance with all company and departmental policies and procedures
• Maintain compliance with State and Federal laws and regulations
• Provides timely and accurate communication on cases by leveraging phones, fax, email, CRM, and company-specific software
• Accepts inbound and outbound calls to support therapy placement activities and processes as well as stakeholder inquiries
• Data entry of essential case data is of high accuracy and meets system requirements
• Document and track support and ticket requests and ensures proper notification and resolution of issues impacting assigned cases
• Troubleshoots patient and/or customer problems, identifies issue source, and works with management on resolution if required
• Ability to multitask and handle multiple cases at one time
• Ability to critically think through opportunities to delight the customer
• Attention to detail in accurately documenting information in multiple systems
• Other duties as required/assigned

Skills

CRM experience

Microsoft Word

Microsoft Excel

Salesforce experience

Education

High School diploma

Tools

Salesforce

CRM software

Job description

Bardavon Health Innovations in the United States is seeking a Customer Solutions Advocate to coordinate referrals with approved providers in a fast-paced, regulated environment. You will serve as the primary contact for injured workers, carriers, and providers, ensuring timely processing and adherence to SLAs and KPIs using CRM systems.

In this role you will handle inbound/outbound calls, data entry, and documentation across multiple systems, while maintaining compliance with state and federal