Therapy Patient Services Associate (Float)

Twin Cities Orthopedics; United States; Remote; USD 21,000 - 26,000; Full time

Benefits offered by this job

Medical, Dental & Vision plans

Tuition Reimbursement

401(k) Profit Sharing

Lifetime Fitness Subsidy

Car Rental discounts

Home, Auto, & Pet insurance savings

Job summary

Twin Cities Orthopedics, in partnership with OSI Physical Therapy, is seeking a Therapy Patient Services Representative Float to support patient registration, check-in, and clinical duties at our Stillwater clinics.

Responsibilities include scheduling, insurance verification, co-payment collection, and coordinating switchboard tasks. Requires HS diploma and customer service experience; proficiency with MS Office preferred. Competitive benefits and growth potential.

Qualifications

• High School diploma/GED or equivalent.
• Customer Service experience required.
• Administrative or Medical Office experience preferred.

Responsibilities

• Greet and register patients; collect co-payments, pre-payments, insurance information, and photo ID.
• Verify and document insurance information as defined by current business practices.
• Accurate and timely scheduling of new and existing patients in the current practice management system.
• Communicate all pertinent information to patients, including: appointment information, directions, check-in times, referral information and copayments.
• Chart preparation and management.
• Maintain a working knowledge of health care plan requirements and health plan networks.
• Maintain timely communication with patients, families, and staff.
• Rotation of Switchboard Operator duties which include: accepting, handling and transferring calls, coordination of interpreters for clinic appointments, and coordination of patient referrals.
• Any and all other duties as assigned such as cleaning, laundry, rooming patients, prepping patients for appointments, etc.

Skills

Customer service

Administrative or Medical Office

Microsoft Word/Outlook/Excel

Education

High School diploma/GED

Tools

Microsoft Word

Microsoft Outlook

Microsoft Excel

Job description

Twin Cities Orthopedics, in partnership with OSI Physical Therapy, is seeking a Therapy Patient Services Representative Float to support patient registration, check-in, and clinical duties at our Stillwater clinics.

Responsibilities include scheduling, insurance verification, co-payment collection, and coordinating switchboard tasks. Requires HS diploma and customer service experience; proficiency with MS Office preferred. Competitive benefits and growth potential.