Therapy Front Desk & Benefits Coordinator

Florida Orthopaedic Institute; Clearwater, Northern (FL, KY); Hybrid; USD 32,000 - 42,000; Full time

Benefits offered by this job

Career growth opportunities

Job security and stability

Team environment

Job summary

Florida Orthopaedic Institute in Clearwater is seeking a Therapy Services Representative to manage front desk operations from patient check-in to discharge, including benefits verification, authorization, and scheduling. You will collect payments, maintain therapy charts, coordinate with insurance and care teams, and ensure timely chart preparation and discharge procedures.

The role requires excellent customer service and the ability to multi-task in a fast-paced medical office.

Qualifications

• High School Diploma or equivalent.
• Excellent customer service skills.
• Ability to multi-task.
• Minimum 1 year experience in the medical environment.

Responsibilities

• Provide Excellent Customer Service at all times.
• Obtain therapy benefits for all patients including new, splint, and Home Programs two days in advance before the patients appointment.
• Obtain therapy benefits through insurance websites that allow this to be done online. Print benefits and keep in chart.
• Obtain authorization for Therapy visits two days in advance, through Online Portals or direct phone contact to the insurance companies.
• Monitor patient visit count and obtain reauthorization as needed for continued Therapy Visits.
• Communicate with Primary Care Physician, Insurance companies, and Case Manager/Adjustors when authorization is needed for patient.
• Create/prepare new patient therapy charts; keep charts neat and orderly.
• Attend monthly staff and FD meetings in your clinic.
• Ensure that all tasks are completed before leaving at the end of your schedule shift.
• Acknowledge and greet all patients upon arrival to the Therapy department.
• Collect all co-payments, co-insurance and deductibles at the time services are rendered.
• Explain in detail all new patient paperwork including benefits to all new patients
• Daily chart preparation for all new and continued patients.
• Prepare all patient charge tickets for Business Office processing.
• Follow up on all inactive patients.
• Schedule all Therapy New and Established patients per the Therapy Plan of Care.
• Communicate well with patients, visitors, and all FOI team members
• Complete Chart Discharge procedures and prepare for Medical Records.
• Distribute and Collect Mail 2 times a day
• Assure compliance with all company plans, policies and procedures set forth by the Florida Orthopaedic Institute
• All other duties as assigned.

Skills

Customer service

Multi-tasking

Communication

Education

High School Diploma or equivalent

Job description

Florida Orthopaedic Institute in Clearwater is seeking a Therapy Services Representative to manage front desk operations from patient check-in to discharge, including benefits verification, authorization, and scheduling. You will collect payments, maintain therapy charts, coordinate with insurance and care teams, and ensure timely chart preparation and discharge procedures.

The role requires excellent customer service and the ability to multi-task in a fast-paced medical office.