Assistant Therapist Manager - Tribeca

AIRE Ancient Baths; New York (NY); On-site; USD 72,000 - 88,000; Full time

Benefits offered by this job

Health insurance

PTO 10 days

Sick days 7

401K savings plan

Commuter Benefits Program

Bath Experience complimentary

Job summary

AIRE Ancient Baths seeks an Assistant Therapist Manager to coordinate the Therapists team and support the Therapist Manager in daily operations, ensuring smooth operations and exceptional guest experiences aligned with company standards.

You will oversee schedules, training, and payroll-related checks while leading up to 25 Therapists. Evening/weekend availability is required, with a focus on high-quality service and operational excellence.

Qualifications

• New York State Massage Therapy License required.
• Minimum 2 years of experience as Licensed Massage Therapist.
• Minimum 2 years of direct team leadership experience in spa, aesthetics, or wellness operations.
• Excellent organization and operational focus, with scheduling and coordination skills.
• Evening and weekend availability required.

Responsibilities

• Coordinate daily Therapist schedules, assignments, attendance updates, and real-time operational changes.
• Oversee flow between Therapist team and Bath Area for punctual treatments and guest experience.
• Lead daily team briefings and ensure clear handovers between shifts.
• Conduct daily checks of treatment rooms, supplies, and grooming standards to meet AIRE expectations.
• Maintain communication with Front Desk, Housekeeping, Facilities, and Bath Area teams about operations and guest needs.
• Lead the department in the Therapist Manager's absence and during emergencies.

Education

New York State Massage Therapy License

2+ years as Licensed Massage Therapist

Job description

The Role

As an Assistant Therapist Manager, you will coordinate and oversee the Therapists team on shift, as well as support the Therapist Manager in the daily operation to guarantee smooth operations and customer experience company standards.

Key Responsibilities

Operations & Guest Experience

• Coordinate daily Therapist schedules, assignments, attendance updates, and real‑time operational changes.
• Oversee the flow between the Therapist team and Bath Area to support punctual treatments, room readiness, and a seamless guest experience.
• Lead daily team briefings, communicate priorities, and ensure clear handovers between shifts.
• Conduct daily operational checks to ensure treatment rooms, supplies, grooming standards, and service areas meet AIRE expectations.
• Maintain clear communication with Front Desk, Housekeeping, Facilities, and Bath Area teams regarding operational changes and guest needs.
• Assume day‑to‑day leadership of the department in the Therapist Manager's absence, ensuring continuity of operations and team coordination.
• Lead the team during guest, operational, health and safety, or emergency situations, following established procedures.
• Perform Manager on Duty (MOD) responsibilities, including opening and closing shifts, when assigned.

Team Leadership & Development

• Lead and supervise up to 25 Therapists during assigned shifts, setting clear expectations and supporting daily performance.
• Provide ongoing feedback, address attendance or performance concerns, and escalation matters to the Therapist Manager when appropriate.
• Lead daily briefings and support quarterly Therapist team meetings to strengthen communication and team alignment.
• Conduct structured one‑on‑one meetings and support the ongoing development and performance evaluation of assigned team members.
• Support Therapist onboarding and deliver refresher or service‑related training as needed.
• Conduct hands‑on Therapist training when appropriately licensed as a New York State Massage Therapist.
• Review and validate worked hours, attendance records, and other payroll‑related information to ensure accuracy prior to managerial review.

Quality Assurance & Inventory

• Maintain AIRE's service, presentation, cleanliness, and operational standards throughout the Therapist department.
• Monitor inventory and storage organization on a weekly and monthly basis.
• Coordinate department orders in accordance with internal approval procedures and support the receipt and organization of deliveries.

Who You Are

• You hold an active New York State Massage Therapy License and have a minimum of 2 years of professional experience as a Licensed Massage Therapist, required.
• You bring a minimum of 2 years of direct team leadership experience in spa, aesthetics, or wellness operations, with demonstrated experience managing, motivating, and developing team members.
• You are highly organized and operationally focused, with strong skills in scheduling, treatment coordination, and maintaining efficient daily operations.
• You are confident leading teams, resolving challenges, and ensuring exceptional guest experiences while supporting employee success.
• You take a proactive, hands‑on approach to leadership and are comfortable stepping in to support daily operations when needed.
• You lead by example, demonstrating strong communication, problem‑solving, and team development skills.
• Previous experience training and developing massage therapists is preferred.
• Evening and weekend availability is required.

Why You Should Join Us

• Pay: $80,000K & $47/hour + tips (massage).
• United Healthcare Insurance: medical (major), dental, and vision.
• PTO (10 days).
• Sick days (7).
• Growth opportunities.
• Life insurance.
• 401K savings plan.
• Commuter Benefits Program.
• Complimentary Bath Experience (once a month).
• Employee Bath Experience discounts (including friends/family).
• Employee Perks Program (TicketsAtWork).
• Employee Referral Bonus Program.
• Employee discounts for Pure Gyms

About Us

AIRE Ancient Baths are temples dedicated to the creation of the ultimate relaxation experience, where time does not exist. Inspired by the tradition of baths from ancient Roman, Greek and Ottoman civilizations, the AIRE Experience always takes place in restored historical buildings in the center of globally acclaimed cities. At AIRE we are proud to have an international presence with 10 established centers: Toronto, Upper East Side, Tribeca , Chicago, London, Copenhagen, Barcelona, Sevilla, Almeria, and Vallromanes. We are already looking into the future and moving onwards, with our soon-to-be-opened, Los Angeles facility in 2026. We are even prouder of the caring, inclusive, and familiar work environment we have created for all our employees.

Tribeca Location

In the midst of the bustle and fast‑paced rhythm of downtown, right at the heart of Tribeca, there is an oasis of tranquility exclusively designed to balance mind and body. Located at a restored historical building, originally an 1883 textile factory, the AIRE experience consists of an unforgettable journey through sensations across the various baths with water at different temperatures that will transport you to the ancient times of the Roman, Greek and Ottoman traditions.