Therapeutic Mentor & Community Support Specialist

The Arbour, Inc.; Lowell (MA); On-site; USD 34,000 - 37,000; Full time

Benefits offered by this job

Flexible schedule

Generous PTO

Tuition reimbursement

License prep & licensing fees covered

Free CEUs

Weekly supervision

Employee referral bonus

401(k) with company match

Excellent Medical, Dental, Vision, &Rx

EHR system

Employee assistance program (EAP)

Perks at Work discounts

Job summary

The Arbour, Inc. is hiring full-time Community Support Program Case Managers to work with adults 18+ in the community, offering a flexible schedule, competitive compensation, and generous PTO.

The position blends Therapeutic Mentor duties with case management in a supportive, learning-focused environment. Responsibilities include outreach, coordinating care, documentation, and weekly supervision, with opportunities for growth, tuition reimbursement, licensure support, and a comprehensive

Qualifications

• Bachelor’s degree preferred in Psychology, Human Services, or a related field with one year of experience providing direct care
• Massachusetts driver’s license
• Daily access to a working, registered and insured vehicle
• Excellent written and verbal communications
• Ability to independently plan and organize one’s own schedule and client services
• Knowledge of Microsoft Office systems
• Strong time management and organizational skills
• Bilingual applicants encouraged
• Candidates must possess appropriate citizenship work documentation
• Candidates must pass CORI and drug test and other pre-employment documentation

Responsibilities

• Meet client weekly to provide outreach and support services
• Engage client in the treatment system and support them to implement their goals
• Support client to attain skills and resources needed to maintain community tenure
• Coordinate care with the providers/contacts
• Provide telephone coaching and support
• Complete documentation of all meetings and contacts
• Attend weekly staff/department meetings and supervision

Skills

Excellent written and verbal comms

Time management

Bilingual

Education

Bachelor’s degree preferred in Psychology, Human Services, or related field

Tools

Microsoft Office

Job description

The Arbour, Inc. is hiring full-time Community Support Program Case Managers to work with adults 18+ in the community, offering a flexible schedule, competitive compensation, and generous PTO.

The position blends Therapeutic Mentor duties with case management in a supportive, learning-focused environment. Responsibilities include outreach, coordinating care, documentation, and weekly supervision, with opportunities for growth, tuition reimbursement, licensure support, and a comprehensive