Therapeutic Behavior Support Staff

Family Pride of Northeast Ohio, Inc.; Ashtabula (OH); On-site; USD 42,000 - 54,000; Full time

Job summary

Family Pride of Northeast Ohio, Inc. seeks a QMHS Staff to provide targeted mental health and SUD services in a community-based setting under the Clinical Supervisor.

The role focuses on helping clients and families engage across school, work, home, and community activities while maintaining professional standards. Responsibilities include building rapport, coordinating supports, delivering case management, ensuring data collection, and applying evidence-based practices to promote independence

Qualifications

• High school diploma required
• Four years of experience in a human service related field
• Bachelor’s degree in psychology, social work, sociology, child development or related field is preferred
• Strong communication skills and ability to maintain confidentiality

Responsibilities

• Develop rapport with client and family to improve school, work, home and community integration.
• Assist client in achieving independence and daily living skills.
• Link client to natural and formal community supports.
• Provide mental health/SUD case management addressing symptoms and barriers.
• Evaluate client progress and adjust strategies.
• Maintain timely records and documentation.
• Collaborate with treatment team and community partners.
• Utilize supervision to manage caseload.
• Deliver parenting education program duties and data collection.

Skills

Good communication

Diversity sensitivity

Confidentiality

Client needs interpretation

Education

Bachelor's degree (preferred) in psychology, social work, sociology, child development or related field

Job description

Description

POSITION PURPOSE/SUMMARY

Under the direction of the Clinical Supervisor, TBS Staff (QMHS) provides specific, measurable, and individualized services to clients and families in a community-based setting that focuses on client’s ability to succeed in the community, identify and access necessary services, and improve daily skills within school, work, home, and the community for Family Pride of Northeast Ohio, Inc.

AGENCY EXPECTATIONS OF EMPLOYEE

• Adheres to all agency policies and procedures.
• Aligns daily practice with the Agency’s mission, vision, core values, and evidence-based practices.
• Upholds the highest standards of professionalism, integrity, and ethical conduct
• Acts as a role model within and outside the Agency
• Performs duties and responsibilities as workload necessitates.
• Maintains a positive, respectful, and collaborative attitude.
• Communicates effectively and consistently with your Clinical Supervisor and other treatment team members.
• Exhibits flexibility, strong time management skills, and the ability to prioritize tasks appropriately.
• Meets agency direct service expectations.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Develop rapport with client and family to actively engage in activities to improve integration into the school, work, home and community.
• Assist client in achieving personal independence and daily living skills as identified by the individual and parent/guardian
• Link client and/or family with natural support systems in the community as well as formal community services.
• Provide mental health/SUD case management interventions that address symptoms, behaviors, assists an individual in eliminating barriers to seeking or maintaining education and employment.
• Evaluating client and treatment progress for improvement of strategies and techniques.
• Operating under all appropriate organization’s rules and regulations and maintaining records of the clients in a timely manner.
• Collaborating with community representatives and/or family members on behalf of client’s needs.
• Utilizing supervision to maintain a well-balanced caseload
• Provide prevention interventions for mental health/SUD programming as directed.
• All other duties as assigned.
• For Parenting Education Programs
• Responsible for planning, organizing, and facilitating parent education programs aimed at strengthening family engagement and supporting positive parenting practices.
• The individual will be responsible for all required data collection and accurate record keeping and documentation of all parent education programs.

QUALIFICATIONS

• At least a high school diploma
• Minimum four years of experience in a human service related field.
• Bachelor’s degree in psychology, social work, sociology, child development or related field from an accredited college or institution is preferred
• Possess good communication skills
• Ability to work with a diverse population and needs effectively
• Effectively interpret and understand client’s and identify a unique approach to treatment.
• Must have the ability to maintain and respect confidentiality.

WORK ENVIRONMENT & TRAVEL

Work Environment: This position operates primarily in a professional office environment and routinely uses standard office equipment such as computers, phones, photocopiers, and filing systems. Occasional travel to community sites, partner organizations, and board meetings is required.

Physical Demands: The role requires the ability to sit or stand for extended periods, use hands to operate office equipment, and communicate effectively in person and via electronic means. Occasional lifting of materials up to 25 pounds may be required.

Sensory Requirements: Must be able to communicate clearly and effectively, both verbally and in writing. Requires visual acuity to read and interpret documents, data, and computer screens.

Schedule and Hours: This is a full-time, exempt position. This position is expected to work a standard workweek, with occasional evening or weekend hours to attend meetings, events, or respond to urgent organizational needs.

Travel: The position requires local and regional travel to meetings, events, and partner sites. Occasional overnight travel may be necessary for conferences, training, or funder meetings. Staff must possess and maintain a valid driver’s license issued by the State of Ohio, meet insurability requirements under the organization’s vehicle use policy, maintain appropriate auto insurance coverage, and have access to a reliable vehicle.