Theatre Usher & Guest Experience Ambassador

I.M.P.; Washington (District of Columbia); On-site; USD 21,000 - 29,000; Part time

Job summary

Lincoln Theatre in Washington, DC is seeking friendly, professional ushers to greet patrons, guide seating, and answer questions during performances. Ushers work with security and the house manager to maintain a welcoming, orderly environment.

Responsibilities include directing seating for reserved and general admission shows, assisting patrons with accessible seating, enforcing venue policies, and contributing to post-show cleaning and safety efforts. Part-time, customer-focused position.

Qualifications

• Professional, welcoming and friendly demeanor.
• Confidence in interacting with the general public on a regular basis.
• Interpersonal problem-solving and communication skills.
• Ability to listen attentively to instructions and patrons' needs.

Responsibilities

• Greet patrons as they enter the venue; make them feel welcome.
• Direct patrons to seats for reserved seating shows.
• Assist patrons in finding seats during general admission shows.
• Assist patrons in need of accessible seating.
• Answer or find the answer to any patron questions.
• Act as eyes and ears - report concerns to security or management.
• Enforce house policies, such as photography restrictions.
• Clean the theatre after performances.
• Perform security functions as needed, such as controlling access to VIP seating areas.

Skills

Professional demeanor

Public interaction

Problem-solving

Active listening

Job description

Lincoln Theatre in Washington, DC is seeking friendly, professional ushers to greet patrons, guide seating, and answer questions during performances. Ushers work with security and the house manager to maintain a welcoming, orderly environment.

Responsibilities include directing seating for reserved and general admission shows, assisting patrons with accessible seating, enforcing venue policies, and contributing to post-show cleaning and safety efforts. Part-time, customer-focused position.