Theatre Operations Lead & Guest Experience Manager

Malco Theatres, Inc.; Madison (MS); On-site; USD 32,000 - 42,000; Full time

Job summary

Malco Theatres in Madison, MS seeks a Staff Assistant / House Manager at Grandview Cinema & IMAX to support patrons and oversee theatre operations.

You will lead team members, enforce policies, handle opening/closing duties, cash handling, and assist with training. This full-time role emphasizes reliability and strong customer service in a fast-paced cinema environment.

Join Grandview Cinema & IMAX to help ensure a safe, enjoyable experience for every guest while upholding company standards.

Responsibilities

• Assigns and monitors staff activities to ensure all positions are covered as needed.
• Provides direction and leadership by example to assigned employees.
• Provides management with feedback regarding employee work performance.
• Assist with inventory, ordering, and stocking duties.
• Conduct opening/closing duties, cash handling, and deposits.
• Maintain cleanliness and safety standards and report or resolve any operational issues.
• Assist patrons with questions or complaints.
• Assist in employee training as directed.
• Performs other related duties as required.

Job description

Malco Theatres in Madison, MS seeks a Staff Assistant / House Manager at Grandview Cinema & IMAX to support patrons and oversee theatre operations.

You will lead team members, enforce policies, handle opening/closing duties, cash handling, and assist with training. This full-time role emphasizes reliability and strong customer service in a fast-paced cinema environment.

Join Grandview Cinema & IMAX to help ensure a safe, enjoyable experience for every guest while upholding company standards.