Theatre Operations Lead — Guest Experience

Regal; Florida; Presencial; USD 42.000 - 54.000; Jornada completa

Descripción de la vacante

Regal is seeking a Theatre Supervisor to oversee staff, ensure guest satisfaction, and enforce policies in a fast-paced cinema environment. You will supervise operations, operate projection/AV equipment, and support marketing campaigns for feature engagements.

The role requires training staff, maintaining safety standards, and managing receipts and costs. A high school diploma and some supervisory or theatre experience are expected, along with basic computer skills and ROM/alcohol training.

Formación

• High School Diploma or equivalent; supervisory potential or theatre experience.

Responsabilidades

• Regular and consistent attendance.
• Upholding and administering all company policies.
• Training, developing and coaching of non-management employees.
• Performing all staff positions as required.
• Ensuring guest satisfaction.
• Counting and reconciling all receipts taken in during a business day.
• Controlling costs and direct operating expenses.
• Operate projection and audio-visual equipment in the theatre, including ROM training.
• Ensure maintenance and operational standards are met.
• Monitor risk management for safety and loss prevention.
• Oversee theatre maintenance and supervise staff.
• Deposit and reconcile daily receipts.

Conocimientos

Public speaking

Communication

Customer service

Leadership

Educación

High School Diploma

Herramientas

Email

Word processing

Spreadsheets

Descripción del empleo

Essential Duties and Responsibilities include the following. Other duties may be assigned.

• Regular and consistent attendance.
• Upholding and administering all company policies.
• The training, developing and coaching of non-management employees.
• Performing all staff positions as required.
• Ensuring guest satisfaction.
• Counting and reconciling all receipts taken in during a business day.
• Controlling costs, including all direct operating expenses.
• Operating all projection and audio-visual equipment within the theatre, both hardware and software.
• Ensure operational delivery of marketing campaigns and promotions of feature film engagements.
• Ensure highest standard of maintenance and operational standards are maintained at all times.
• Ensure required alcohol certification and training are current for all staff employed in alcohol service roles.
• Knowledge and compliance of dress code.
• Have completed or in the process of completing the team lead training.
• Have reviewed and understand the ROM.
• Monitoring risk management as it pertains to the theatre, i.e., employee and patron safety, loss prevention, emergency situations, and the proper handling, reporting, and investigating of accidents and reporting those details to management.
• Required to read and understand training materials that will cover subjects such as harassment prevention.
• Additional Duties and Responsibilities as assigned by the GM or other senior manager.
• Monitoring risk management as it pertains to the theatre, i.e., employee and patron safety, loss prevention, emergency situations, and the proper handling, reporting, and investigating of accidents.
• Operating all projection and audio-visual equipment within the theatre, both hardware and software, including all applicable film handling (threading, building-up, tearing down, etc.) and maintenance as required. Working knowledge of all systems within facility in Booth and Projection technology including maintenance, programming, TMS operation and all related projection skills.
• Ensuring guest satisfaction.
• Supervising theatre maintenance (building and grounds, where applicable), including performing minor repairs and obtaining qualified personnel for large maintenance concerns.
• Additional Duties and Responsibilities as assigned by the GM or other senior manager.
• Counting, depositing, and reconciling all receipts taken in during a business day. Receipts include cash, credit cards, coupons, gift cards, checks, discount tickets, and any other mode of payment or accountability deemed applicable by Regal.
  

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education/Experience

High School Diploma or equivalent (if not currently a high school student). At least three months supervisory experience, or 6 months theatre experience with completion of Cast Certification Program, or a combination thereof, or, after showing potential leadership and/or management skills to theatre management, which is subject to VP approval.

If the theatre sells alcohol and employee’s assigned duties will include the selling/serving of alcohol, employee must be of legal age to sell and serve alcohol according to state or local laws. It is employee’s responsibility to complete any legally required state or local training and obtain the required certificate. In addition, employee must complete the Regal Responsible Beverage Server training on Regal Online University.

Language Ability

Possess good public speaking skills. Effectively communicate in both oral and written form with employees, vendors, corporate staff, etc. Listen effectively, respond clearly and directly, and ability to explain information to others.

Math Ability

Perform calculations with speed and accuracy and identify and correct errors.

Reasoning Ability

Identify problems, gather relevant data, and note possible causes of problems. Evaluate relevant information, recognize alternatives, reach conclusions based on evidence, and recommend solutions.

Take action beyond what is necessarily called for and perform tasks with a minimal amount of supervision. Perform under pressure and/or opposition.

Computer And Office Skills

Proven experience with PC platforms and knowledge of basic office programs including but not limited to e-mail, word processing and spreadsheets. Operate copiers and other office equipment, devise and access different filing systems and maintain attention to detail. Use tools and equipment with dexterity and perform mechanical tasks as necessary.

Personal Skills

Interface excellently with customers, the public, and co-workers, and exhibit sensitivity to the feelings of others. Establish goals, budget time, and set priorities to achieve desired objectives.

Supervisory Responsibilities

Directly supervises an unspecified number of employees. Carries out supervisory responsibilities in accordance with Regal’s policies and applicable laws.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job the employee is frequently required to stand; walk; sit; use hands to finger, handle, or feel; reach with hands and arms and talk or hear. The employee is occasionally required to climb or balance and stoop, kneel, crouch, or crawl. The employee is regularly required to lift up to 75 lbs. The vision requirements include: close vision, distance vision, peripheral vision, depth perception and ability to adjust focus.