Guest Experience Lead: Expediter & Ops Manager

Roadhouse; Sahuarita (AZ); On-site; USD 40,000 - 65,000; Full time

Benefits offered by this job

Free popcorn & movies

Medical benefits

Dental benefits

Vision benefits

Job summary

RoadHouse Cinemas is seeking an Expediter Manager to lead the Busser and Runner departments and ensure exceptional guest service across auditoriums, lobbies, and common spaces. You will recruit, train, and coach staff, manage schedules, monitor labor and service standards, and collaborate withKitchen and Service teams to deliver timely food and guest experiences.

You will oversee discipline, payroll adjustments, and adherence to safety and cleanliness standards while driving operational

Qualifications

• Management experience, preferably in the restaurant industry.
• Basic math skills and effective writing and communication abilities.
• Must obtain Title 4 certification and Food Handlers Card within 30 days of hire.
• Must be 19 years of age or older.

Responsibilities

• Lead the Busser and Runner departments while ensuring guest service excellence.
• Recruit, interview, hire, onboard and retain Expediter, Runner and Busser staff.
• Create and manage weekly schedules and monitor labor goals.
• Coach and develop team members; conduct performance reviews and provide feedback.
• Partner with Kitchen Manager, Service Manager and General Manager to ensure smooth operations.

Skills

Management experience

Basic math skills

Writing skills

Communication skills

Job description

RoadHouse Cinemas is seeking an Expediter Manager to lead the Busser and Runner departments and ensure exceptional guest service across auditoriums, lobbies, and common spaces. You will recruit, train, and coach staff, manage schedules, monitor labor and service standards, and collaborate withKitchen and Service teams to deliver timely food and guest experiences.

You will oversee discipline, payroll adjustments, and adherence to safety and cleanliness standards while driving operational