Theater General Manager: Lead Team & Elevate Guest Experience

VIP CINEMAS; Mattoon (IL); On-site; USD 41,000 - 51,000; Full time

Benefits offered by this job

Dental insurance

Vision insurance

Paid time off

Career development opportunities

Employee movie and concession discount

Job summary

VIP Cinemas in Mattoon, IL is seeking a hands-on General Manager to lead daily theater operations, develop a strong team, maintain a clean, welcoming venue, and drive local marketing and guest satisfaction. You will manage labor, budgeting, and safety while delivering outstanding experiences.

The role requires a proactive leader who coaches and motivates staff, upholds brand standards, and ensures profitability and guest delight in a fast-paced entertainment setting.

Qualifications

• Must be at least 21 years old.
• Minimum of two years of management experience.
• Ability to lead teams, coach employees, and hold individuals accountable.
• Strong customer service, communication, organization, and problem-solving skills.
• Basic understanding of sales, labor management, budgeting, inventory control, and business performance.
• Ability to work a flexible schedule, including evenings, weekends, holidays.
• Willingness to work hands-on alongside the team and assist with operational duties.
• Ability to learn and use POS, scheduling tools, reporting platforms.

Responsibilities

• Lead, motivate, and develop theater management team and hourly employees.
• Recruit, hire, onboard, train, and retain qualified staff.
• Create schedules aligning staffing with demand and budgets.
• Ensure guest satisfaction and maintain theater cleanliness and presentation.
• Oversee cash handling, deposits, and compliance with financial controls.
• Monitor KPIs and identify trends for improvement.
• Oversee all daily theater operations including box office and concessions.

Skills

Team leadership

Customer service

Communication

Problem solving

Budgeting

Staff scheduling

Operational excellence

Flexibility

Tools

POS systems

Scheduling tools

Reporting platforms

Job description

VIP Cinemas in Mattoon, IL is seeking a hands-on General Manager to lead daily theater operations, develop a strong team, maintain a clean, welcoming venue, and drive local marketing and guest satisfaction. You will manage labor, budgeting, and safety while delivering outstanding experiences.

The role requires a proactive leader who coaches and motivates staff, upholds brand standards, and ensures profitability and guest delight in a fast-paced entertainment setting.