Theatre General Manager — Guest-First Ops Leader

Classic Cinemas/Tivoli Enterprises Inc; North Riverside (IL); On-site; USD 45,000 - 60,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

FSA

401(k) retirement plan options

Vacation time

Employee movie passes

Training and development opportunities

Job summary

Classic Cinemas is seeking a dynamic, guest-first General Manager to oversee operations at the North Riverside XQ Theatre in North Riverside, Illinois. You will lead a team, manage finances, film presentation, concessions, and facility maintenance to deliver an outstanding guest experience.

Collaborating with the corporate office, you will ensure standards are met and guests enjoy a clean, welcoming, and low-stress environment while developing talent and prioritizing community engagement.

Qualifications

• 2+ years of proven management experience.
• Strong interpersonal, written communication, and public speaking skills.
• Positive attitude with excellent guest service and employee relations skills.
• Highly organized with careful attention to detail and strong follow-through.
• Ability to prioritize and respond quickly to changing business needs.
• High level of drive, energy, initiative, and good judgment.
• Ability to remain calm and effective in stressful situations.
• Willingness to work non-traditional hours including evenings, weekends, and holidays.

Responsibilities

• Oversee day-to-day theatre operations to ensure efficiency, profitability, and consistent execution of Classic Cinemas standards.
• Manage cash controls including balancing drawers, deposits, and payroll accuracy.
• Communicate, implement, and enforce company policies; partner with the corporate office.
• Establish and maintain community relationships with neighboring businesses and local organizations.
• Oversee on-site gift card sales, birthday parties and group bookings, and loyalty enrollments.

Skills

Guest focus

Adaptable

Team leadership

Communication

Organized

Problem solving

Customer service

Job description

Classic Cinemas is seeking a dynamic, guest-first General Manager to oversee operations at the North Riverside XQ Theatre in North Riverside, Illinois. You will lead a team, manage finances, film presentation, concessions, and facility maintenance to deliver an outstanding guest experience.

Collaborating with the corporate office, you will ensure standards are met and guests enjoy a clean, welcoming, and low-stress environment while developing talent and prioritizing community engagement.