Full-Time Center Associate

The UPS Store 7171; Florida; On-site; USD 24,000 - 32,000; Full time

Job summary

The UPS Store 7171 is seeking a Center Associate to provide world-class customer service by receiving and processing packages and operating copy, fax, binding, laminating, and point‑of‑sale devices. The role also involves advising customers on products and services and offering best-value options.

The ideal candidate will have prior retail sales experience, strong computer skills, a friendly demeanor, and a professional appearance.

Qualifications

• Requires high school diploma or GED.
• Proficient with Microsoft Office and Adobe Suites.
• Excellent communication and customer service skills.

Responsibilities

• Delivers outstanding customer service to walk-in customers and telephone inquiries.
• Continuously practices good listening skills with customers and team members.
• Takes ownership of customer shipping needs and offers viable solutions.
• Learns all product and service offerings and industry trends.
• Operates equipment, software, and devices proficiently and is willing to teach others.
• Maintains a clean, organized, and safe working environment.

Skills

Strong computer skills

Outstanding phone skills

Verbal and written communication

Physical stamina

Education

High school diploma or GED

Job description

The Center Associate delivers world-class customer service to all retail customers by receiving and processing packages for courier shipment and operating copiers, fax machines, binding equipment, laminating machines, and point-of-sale devices. The Associate expertly advises our valued customers by providing accurate information on our array of products, services, and best-value options and exhibits confidence by knowing best practices related to the industry.

The ideal candidate has previous retail sales experience, strong computer and internet skills, a high school diploma or GED, a friendly and genuinely helpful demeanor, and a professional appearance. He or she must be a fast learner who makes an effort to learn all aspects of the business in the shortest possible time.

Responsibilities

• Delivers outstanding customer service to walk-in customers and telephone inquiries
• Continuously practices good listening skills with customers, UPS Store team members, and leadership
• Takes ownership of the customer's shipping needs and offers viable solutions
• Takes action to learn all product and service offerings, alternative solutions, and industry trendsOperates all equipment, software, and devices in an expert fashion and is willing to teach others
• Maintains a clean, organized, and safe working environment
• Performs other duties as assigned

Qualifications

• High school diploma or GED required
• Strong computer skills, including Microsoft Office and Adobe Suites
• Outstanding phone skills
• Strong verbal and written communication skills, including spelling and math
• Prompt, reliable, and responsible
• Able to lift 40+ pounds