The Landing Barback - Boston Harbor City Cruises

Hornblower Group; Salem (MA); On-site; USD 17,000 - 21,000; Full time

Job summary

Hornblower Group in Salem, MA is seeking a busser to support bartenders, keep the dining area stocked, set up the space, and maintain cleanliness throughout the shift. You will report to the Director of Food and Beverage and be involved in stocking, greeting guests, assisting with menu questions, and closing duties.

This role requires physical stamina and weekend availability. EOE; equal opportunity employer; candidates must be 18+ and able to work outdoors in all weather.

Qualifications

• Must be at least 18 years old.
• Able to stand and walk for long periods of time.
• Able to work outdoors in all temperature environments.
• Able to prepare basic food items.
• Basic knowledge of food allergens preferred.
• Basic math and calculation skills.
• Able to lift at least 50lbs.
• Strong customer service, organization, and interpersonal skills.
• Maintain a high level of organization, detailed oriented and meet deadlines.
• Handle multiple tasks/projects at one time.
• Establish and maintain effective working relationships as required by job responsibility.
• Listen effectively, assess the situation, determine relevant issues, & suggest solutions.
• Have a working knowledge of computer skills, including Microsoft Office Suites.
• Must be able to effectively understand and convey written and verbal information to coworkers and guests.
• Maintain uniform and personal grooming in compliance with appearance standards.
• Will be available for work nights, weekends and on all major holidays.

Responsibilities

• Help open establishment, set up patio furniture, turn on music to proper levels, clean counters, equipment, and other items in the establishment.
• Help maintain the grounds including cleaning the patio, watering plants, maintaining the overall appearance of establishment.
• Frequently check restrooms and be sure they are cleaned and stocked.
• Greet guests and help answer questions about the menu and surrounding area inside and outside the establishment.
• Check equipment and stock levels of various restaurant items.
• Prepare basic food items on the menu. Run prepared food from back of house to front of house.
• Take out trash as needed – behind the bar and in patio area.
• Help maintain the back of house storage area, reloading and rotating stock as needed.
• Check with bartenders to see what needs to be restocked – all products must be restocked at the end of the night.
• Pull mats out of the bar area to be washed down.
• Help close out restaurant including cleaning, organization, and restocking, putting away seating area.
• Help with product inventory.
• Additional job duties assigned.

Skills

Customer service

Organization

Interpersonal skills

Multitasking

Microsoft Office

Job description

Hornblower Group is a global leader in experienceand transportation. Spanning a 100-year history, Hornblower Group’s portfolio of international offerings includes water- and land-based experiences and ferry and transportation services. City Experiences, Hornblower Group’s premier experience division, offers dining and sightseeing cruises and walking and food tours through the City Cruises, Walks, and Devour brands. City Ferry, part of Hornblower Group’s Ferry and Transportation Division, is the largest private operator of high-speed passenger and vehicle ferries in the United States, carrying more than 10 million passengers annually and operating services including NYC Ferry, Puerto Rico Ferry, and other regional ferry systems. Hornblower Group’s subsidiaries include Hornblower Marine, which provides vessel outhaul and maintenance services at Bridgeport Boatworks in Bridgeport, Connecticut, and Seaward Services, Inc., a full-service shipping, waterfront logistics and management company that specializes in the operation and maintenance of government and commercial vessels. Additionally, Anchor Operating System, LLC, a Hornblower Group subsidiary and independent entity, provides reservation, ticketing and website integration services for clients in the transportation, tourism and entertainment industries. Today, Hornblower Group’s global portfolio covers over 10 countries, over 50 U.S. cities and serves more than 20 million guests annually. Headquartered in Orlando, Florida, Hornblower Group’s additional corporate offices reside in San Francisco, California; Boston, Massachusetts; Chicago, Illinois; London, United Kingdom; New York, New York; Dublin, Ireland; and across Ontario, Canada. For more information, visit hornblowercorp.com.

Position Summary

The successful busser is responsible for assisting bartenders. They are also required to ensure that the establishment is fully stocked, set up properly, and always cleaned. busser will report directly to the Director of Food and Beverage.

Duties And Responsibilities

• Help open establishment, set up patio furniture turn on music to proper levels, clean counters, equipment, and other items in the establishment.
• Help maintain the grounds including cleaning the patio, watering plants, maintaining the overall appearance of establishment.
• Frequently check restrooms and be sure they are cleaned and stocked.
• Greet guests and help answer questions about the menu and surrounding area inside and outside the establishment.
• Check equipment and stock levels of various restaurant items.
• Prepare basic food items on the menu. Run prepared food from back of house to front of house.
• Take out trash as needed – behind the bar and in patio area.
• Help maintain the back of house storge area, reloading and rotating stock as needed.
• Check with bartenders to see what needs to be restocked – all products must be restocked at the end of the night.
• Pull mats out of the bar area to be washed down.
• Help close out restaurant including cleaning, organization, and restocking, putting away seating area.
• Help with product inventory.
• Additional job duties assigned.

Requirements & Qualifications

• Must be at least 18 years old.
• Able to stand and walk for long periods of time
• Able to work outdoors in all temperature environments.
• Able to prepare basic food items.
• Basic knowledge of food allergens preferred.
• Basic math and calculation skills.
• Able to lift at least 50lbs.
• Strong customer service, organization, and interpersonal skills.
• Maintain a high level of organization, detailed oriented and meet deadlines.
• Handle multiple tasks/projects at one time.
• Establish and maintain effective working relationships as required by job responsibility.
• Listen effectively, assess the situation, determine relevant issues, & suggest solutions.
• Have a working knowledge of computer skills, including but not limited to proficiency with Microsoft Office Suites.
• Must be able to effectively understand and convey written and verbal information to coworkers and guests.
• Maintain uniform and personal grooming in compliance with appearance standards.
• Will be required to be available for work nights, weekends and on all major holidays.

The RESPECT Service System embodies our mission, vision, values and operating principles. By creating a company culture that puts RESPECT at its core, we believe it will drive us to achieve our goal of becoming a Global Experiences and Transportation Leader.

EEO / Disabled / Protected Veteran Employer. Hornblower is proud to be an Equal Employment Opportunity employer. We offer equal employment opportunities to all qualified individuals and prohibit discrimination and/or harassment of any type, including but not limited to discrimination and or harassment based upon race, religion, religious creed, color, national origin, ancestry, citizenship, sex, sexual orientation, gender, gender identity, gender expression, age, pregnancy or relation medical conditions, childbirth, breastfeeding, parental status, veteran and/or military status, disability (physical or mental), medical condition, genetic information or characteristics, political affiliation, domestic violence survivor status, marital status, or other characteristics prohibited by federal, state, or local law. Additionally, as a federal, state, and local contractor, Hornblower complies with government regulations, including affirmative action responsibilities for qualified individuals, where and as they apply. The company also participates in the E-Verify program in certain locations.