Facilities Assistant (Dock Worker) - Boston Harbor City Cruises

Hornblower Group; Boston (MA); On-site; USD 35,000 - 45,000; Full time

Job summary

A leading transportation and experiences company seeks a Facilities Assistant to oversee the cleanliness of the dock and pier in Boston. Responsibilities include organizing deliveries, maintaining warehouse cleanliness, and ensuring the pier is tidy. Applicants should have strong customer service and organizational skills, be physically fit, and preferably hold a high school diploma. This position requires outdoor work in all weather conditions and lifting items up to 50lbs.

Qualifications

• High school diploma or equivalent preferred.
• Able to prepare basic food items.
• Basic knowledge of food allergens is preferred.
• Will work for extended periods without sitting.
• Able to lift at least 50lbs.

Responsibilities

• Maintain overall cleanliness and organization of warehouse facility.
• Taking daily inventory of all alcohol products.
• Organize all products that come in through deliveries.
• Deliver products to vessels ensuring correctness.
• Maintain overall cleanliness of the pier.

Skills

Strong customer service

Organization

Interpersonal skills

Basic math and calculations skills

Education

High school diploma or equivalent

Tools

Microsoft Office Suite

Job description

Hornblower Group is a global leader in experience and transportation. Spanning a 100-year history, Hornblower Group’s portfolio of international offerings includes water- and land-based experiences and ferry and transportation services. City Experiences, Hornblower Group’s premier experience division, offers dining and sightseeing cruises and walking and food tours through the City Cruises, Walks, and Devour brands. City Ferry, part of Hornblower Group’s Ferry and Transportation Division, is the largest private operator of high-speed passenger and vehicle ferries in the United States, carrying more than 10 million passengers annually and operating services including NYC Ferry, Puerto Rico Ferry, and other regional ferry systems. Hornblower Group’s subsidiaries include Hornblower Marine, which provides vessel outhaul and maintenance services at Bridgeport Boatworks in Bridgeport, Connecticut, and Seaward Services, Inc., a full-service shipping, waterfront logistics and management company that specializes in the operation and maintenance of government and commercial vessels. Additionally, Anchor Operating System, LLC, a Hornblower Group subsidiary and independent entity, provides reservation, ticketing and website integration services for clients in the transportation, tourism and entertainment industries. Today, Hornblower Group’s global portfolio covers over 10 countries, over 50 U.S. cities and serves more than 20 million guests annually. Headquartered in Orlando, Florida, Hornblower Group’s additional corporate offices reside in San Francisco, California; Boston, Massachusetts; Chicago, Illinois; London, United Kingdom; New York, New York; Dublin, Ireland; and across Ontario, Canada. For more information, visit hornblowercorp.com.

Position Summary

Facilities assistants are responsible for maintaining the overall appearance of the dock and pier. They oversee the day-to-day receiving and distribution of F&B products throughout the fleet and may be called upon to assist in other tasks by management.

Duties and Responsibilities

• Organize all products that come in through deliveries so that everything is easily assessable to staff members.
• Taking daily inventory of all alcohol products.
• Maintaining overall cleanliness and organization of warehouse facility.
• Receiving and processing orders from all vessels.
• Deliver products to vessels and make sure the correct product has been delivered to galley bartenders.
• Maintain overall cleanliness of the pier including the following:
  • Sweeping the pier.
  • Ensuring landing bathrooms are clean and stocked with paper towels, toilet paper, and soap.
  • Help vessels with trash removal.
  • Ensuring there is no trash on the ground in the dumpster area.
  • Help vessels tie up to the dock, catching lines.
  • Help with general labor on the pier assisting management with any tasks.
• Additional job duties as assigned.

Requirements & Qualifications

• High school diploma or equivalent preferred.
• Able to prepare basic food items.
• Basic knowledge of food allergens is preferred.
• Basic math and calculations skills.
• Will work for extended periods without sitting.
• Able to work outdoors in all temperature environments.
• Able to lift at least 50lbs.
• Strong customer service, organization, and interpersonal skills.
• Maintain a high level of organization, detailed oriented and meet deadlines.
• Handle multiple tasks/projects at one time.
• Establish and maintain effective working relationships as required by job responsibility.
• Listen effectively, assess the situation, determine relevant issues, & suggest solutions.
• Have a working knowledge of computer skills, including but not limited to proficiency with Microsoft Office Suites.
• Must be able to effectively understand and convey written and verbal information to coworkers and guests.
• Maintain uniform and personal grooming in compliance with appearance standards.
• Will be required to be available for work nights, weekends and on all major holidays.

RESPECT Service System embodies our mission, vision, values and operating principles. By creating a company culture that puts RESPECT at its core, we believe it will drive us to achieve our goal of becoming a Global Experiences and Transportation Leader.

EEO / Disabled / Protected Veteran Employer. Hornblower is proud to be an Equal Employment Opportunity employer. We offer equal employment opportunities to all qualified individuals and prohibit discrimination and/or harassment of any type, including but not limited to discrimination and or harassment based upon race, religion, religious creed, color, national origin, ancestry, citizenship, sex, sexual orientation, gender, gender identity, gender expression, age, pregnancy or relation medical conditions, childbirth, breastfeeding, parental status, veteran and/or military status, disability (physical or mental), medical condition, genetic information or characteristics, political affiliation, domestic violence survivor status, marital status, or other characteristics prohibited by federal, state, or local law. Additionally, as a federal, state, and local contractor, Hornblower complies with government regulations, including affirmative action responsibilities for qualified individuals, where and as they apply. The company also participates in the E-Verify program in certain locations.