the D Casino - Table Games - Supervisor

The D; Las Vegas (NV); On-site; USD 45,000 - 65,000; Full time

Job summary

The D Las Vegas is seeking a Floor Supervisor for the Table Games department. You will direct and supervise dealers, ensure adherence to internal policies, regulatory requirements, and Title 31 compliance, while maintaining table bankrolls and guest relations.

You will collaborate with Surveillance and Internal Control to protect assets, handle guest and staff issues, and represent the casino in a professional guest-relations capacity.

Qualifications

• High School diploma or equivalent required.
• Nevada gaming license eligibility required.
• 21+ years old required.

Responsibilities

• Direct and supervise dealers to ensure proper performance and compliance.
• Promote and uphold Company Service Standards at all times.
• Maintain records of credits, issue markers to credit-approved players, and monitor bankrolls.
• Coordinate with Surveillance and Internal Control to safeguard assets and profitability.

Skills

Communication skills

Guest relations

Organizational skills

Team collaboration

Written communication

Education

High School diploma or equivalent

Tools

Microsoft Office

Gaming systems

Player tracking systems

Job description

DEPARTMENT: Table Games

POSITION: Floor Supervisor

JOB SUMMARY: Directs and supervises all activities of dealers in order to assure to proper performance and compliance with the company's established policies and procedures, Title 31 and pertinent gaming laws. Has the authority to issue markers to players authorized for credit. Maintains records of all credit issued and ensures guests do not exceed limit. Orders fills and credits to properly maintain table bankrolls. Observes hotel and casino guests and keeps the Table Games & Casino Manager informed of all activities. Handles complaints from subordinates and guests. Acts as a customer relations representative and host for the casino.

SUPERVISES:

• Dancing Dealers
• Dealers

ESSENTIAL JOB FUNCTIONS:

• Responsible for practicing, supporting and promoting the Company Service Standards at all times
• Responsible for company assets
• Responsible for all rules, policies, and procedures related to all gaming and casino credit activity, and ensuring that at all shifts are consistent in adhering to those rules and policies.
• Work in direct cooperation with the Surveillance and Internal Control Departments to ensure asset protection and the continued profitability

QUALIFICATIONS:

• Ability to communicate effectively with guests, team members, and management in both written and verbal form
• At least (1) year successful experience as a floor supervisor preferred
• Excellent verbal, written communication skills, team member and guest relations skills, organizational skills and the ability to handle multiple tasks
• Ability to work any shift or hours
• Effective working knowledge of Microsoft Office products, with knowledge of and experience with the electronic gaming and player tracking management and support systems preferred
• Full knowledge of Title 31 and applicable Gaming Control Board regulations
• Ability to obtain/renew all government required licenses or certifications, specifically a Nevada Gaming license
• Must be 21 years of age

EDUCATION and/or EXPERIENCE:

• High School diploma or equivalent

PHYSCAL, MENTAL AND WORK ENVIRONMENT:

• Requires normal, corrective vision range, the ability to see color and the ability to distinguish letters, numbers and symbols
• Manual dexterity to operate job related equipment
• Work is typically in an area which may be noisy and may contain secondhand smoke

DISCLAIMER:

This is not necessarily an exhaustive list of all responsibilities, skills, duties, requirements efforts or working conditions associated with the job. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the current job or to require that other or different tasks be performed when circumstances change (e.g. emergencies, changes in personnel, workload, rush jobs or technical developments).