the D - Hotel - Supervisor

The D; Las Vegas (NV); Hybrid; USD 42,000 - 65,000; Full time

Job summary

The D in Las Vegas is seeking a Hotel Supervisor to coordinate the front of the house daily, guiding bellmen and front desk agents while ensuring smooth check-in/out and accurate reservations. You will address guest needs and resolve issues to maximize satisfaction.

This role requires attention to detail, strong communication, and familiarity with Microsoft Office; work shifts include weekends and holidays, with a busy hospitality environment.

Qualifications

• Ability to communicate effectively with guests, team members and management.
• Basic math skills and computer literacy.
• Understand and comply with company rules and policies.
• Must be able to work weekends, holidays and any shift.

Responsibilities

• Direct daily coordination of front of house, including bellmen and front desk agents.
• Provide outstanding guest service during check-in/check-out and reservations.
• Attend to guest needs and resolve problems to maximize satisfaction.
• Ensure inventory of required services is maintained.
• Operate terminal, manage keys, and maintain a clean work area.
• Identify guests with special needs to protect assets and improve service.
• Observe and report unusual or suspicious behavior.

Skills

Communication

Basic math

Computer literacy

Customer service

Team coordination

Education

Bachelor's Degree in Hospitality

Tools

Microsoft Office

Outlook

Job description

JOB TITLE: Hotel Supervisor

DEPARTMENT: Hotel

STATUS: Full-Time

JOB SUMMARY

Directly responsible for the daily coordination of the front of the house, including the bellmen and front desk agents. Also, responsible for providing outstanding guest service when checking guests in and out, booking reservations, providing information and additional services to guests as needed. Attends to guest’s needs and resolves guest’s problems. Works to ensure maximum guest satisfaction at all times.Assists as needed to ensure maximum inventory is available.

ESSENTIAL JOB FUNCTIONS

• Responsible for practicing, supporting and promoting the Company Service Standards at all times
• Ability to communicate with a diverse and demanding clientele as well as across multiple operational departments
• Assisting agents in creating accurate reservations and checking guests in and out
• High level of attention to detail, urgency and accommodation
• Operate terminal and perform machine maintenance, including but not limited to issuing keys and keeping the area free of all debris
• Answers to all guests using their name, answering questions in a manner that reflects an understanding of the department and property in general
• Identifying guests with special needs to ensure the protection of the company assets and best guest service possible
• Observe and report unusual or suspicious behavior

QUALIFICATIONS

• Ability to communicate effectively with guests, team members and management in both written and verbal form
• Have basic math skills and be computer literate
• Understand and comply with all company, departmental and Gaming Control Board rules and regulations, policies and procedures
• Must have basic knowledge of Microsoft Office, Outlook and Internet
• Must be able to work any day of the week and any shift to include weekends and holidays
• Must be able to establish and maintain effective working relationship with team members and guests
• Must be at least 21 years of age

EDUCATION and/or EXPERIENCE

• A Bachelor's Degree or at least one year of professional experience in Hospitality
• Bachelor's Degree in Hospitality preferred
• 2 years front desk experience

PHYSICAL, MENTAL AND WORK ENVIRONMENT

• Requires normal, corrective vision range, the ability to see color and the ability to distinguish letters, numbers and symbols
• Ability to climb, bend, reach, pull up to 35 pounds, walk and stand for the duration of the shift
• Manual dexterity to operate job related equipment
• Work is typically in an area which may be unusually hot, cold, noisy and may contain secondhand smoke.
• Tasks performed from a sitting or non-sitting position
• Performance of job duties will require standing, walking, lifting, reaching, pushing, pulling and grasping. These tasks include the maintenance and care of assigned area. Constant contact with fellow Team Members and guests

DISCLAIMER

This is not necessarily an exhaustive list of all responsibilities, skills, duties, requirements efforts or working conditions associated with the job.While this is intended to be an accurate reflection of the current job, management reserves the right to revise the current job or to require that other or different tasks be performed when circumstances change, (e.g. emergencies, changes in personnel, workload, rush jobs or technical developments).