The Churchill Hotel Front Desk Agent

Hotel Yountville; Washington; Hybrid; USD 25,000 - 28,000; Full time

Job summary

The Churchill Hotel Near Embassy Row is seeking a Front Desk Agent in Washington, DC. You will greet guests, check them in/out, assist with reservations, and process charges promptly.

Candidates should have strong work ethic, enjoy teamwork, and be able to handle varying schedules including nights and holidays. Effective communication skills are essential in this role.

Qualifications

• Strong work ethic and self-initiative.
• May be required to work varying schedules including nights, weekends, and holidays.
• Enjoy working as part of a team that provides great experiences for our guests.
• Ability to communicate effectively verbally and in writing.

Responsibilities

• Greet and check guests in and out promptly and professionally.
• Assist in pre-registration and blocking of reservations when necessary.
• Post charges accurately and promptly.
• Maintain working knowledge of Front Office computer system and daily transactions.
• Manage cash handling including cash, checks and credit card payments.
• Review reservations with special requests and block rooms accordingly.
• Know hotel rates, discounts, and cancellation/relocation procedures.

Skills

Guest service

Teamwork

Cash handling

Time management

Job description

Front Desk Agent - The Churchill Hotel Near Embassy Row

#26-2931

Washington, District Of Columbia, United States

Location Description

1914 Connecticut Avenue NW, Washington, Dist. Columbia 20009

The Churchill Hotel near Embassy Row is a historic landmark hotel near Dupont Circle. Originally built in 1906 as an upscale, Beaux-Arts building, The Churchill Hotel is an intimate and elegant boutique hotel that offers modern amenities while echoing its original historic charm. Relax in recently refreshed luxurious rooms and suites with beautiful décor and with views of our vibrant neighborhood.

Job Description

What you will be doing

• Greet and communicate cordially with guests, promptly and professionally checking them in and out of the hotel. Assist in pre-registration and blocking of reservations when necessary.
• Promptly, accurately and efficiently know how and where to post all charges.
• Have complete working knowledge of Front Office computer or manual system, including all daily transactions and those which are not performed often.
• Accurately manage cash handling, including receiving cash, checks and credit card information from guests for payment of hotel charges and making change correctly.
• Review any reservations with special requests and work to block rooms accordingly.
• Have knowledge of hotel rates, discounts and how to handle each.
• Have working knowledge of reservations and procedures, including how to take same day reservations. Should be able to take reservations in approximately 2 minutes. Know and follow cancellation procedures and relocation procedures when necessary.
• Pay; $18.40 hourly (USD)

Location

Washington Churchill-WCH

Requirements

What we are looking for

• High work ethic and self-initiative
• May be required to work varying schedules to include nights, weekends, and holidays
• Someone who enjoys working as and being part of a team that provides great experiences for our Guests!
• Physical Requirements (In-Office Role)
• Ability to work in a standard office environment.
• Prolonged periods of sitting at a desk and working on a computer. (6-8 hours a day)
• Occasional standing and walking throughout the workday.
• Frequent fine motor skills, use of hands and fingers for keyboarding/typing, utilizing a mouse or trackpad, writing, and operating office equipment.
• Ability to communicate effectively verbally and in writing.
• Occasionally required to stand, walk, bend, reach, or carry items.
• Ability to lift and/or move 10–25 pounds as needed (e.g., files, office supplies).
• Visual ability to read from a computer screen and printed materials including close visual focus for extended periods and color differentiation (for certain roles).
• Ability to hear and participate in conversations and meetings, use phone and/or headset
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the role.

Status

Full-time

Applicants have rights under Federal Employment Laws