The Armed Forces Equine Charity – Assistant Café Manager

Confederation of Service Charities; Location (WV); On-site; USD 25,000 - 35,000; Part time

Job summary

Confederation of Service Charities is hiring a Café Supervisor in West Virginia. The role involves supporting the Café Manager in daily operations, supervising volunteers, and ensuring a welcoming environment. Applicants should have experience in hospitality and strong communication skills. Key responsibilities include maintaining food quality, supervising shifts, and assisting with stock control. The position offers flexibility and the chance to engage with the community, making a positive impact on visitors and beneficiaries.

Qualifications

• Experience in a Café, hospitality, or customer-facing role.
• Strong communication and interpersonal skills.
• Ability to work independently and as part of a team.
• Understanding of food hygiene and health & safety practices.
• Ability to manage workload and prioritize tasks.
• Experience supervising staff or volunteers.
• Basic financial or administrative experience.
• Understanding of the Armed Forces community.
• Experience supporting community-based services or initiatives.

Responsibilities

• Support the smooth day-to-day running of the Café.
• Maintain high standards of food quality, hygiene, and presentation.
• Ensure the Café is clean, organized, and welcoming at all times.
• Assist with stock control, ordering, and supplier coordination.
• Supervise volunteers and provide guidance during shifts.
• Foster a positive, inclusive team environment.
• Support daily cash handling and reconciliation processes.

Skills

Customer service skills

Communication skills

Interpersonal skills

Ability to supervise volunteers

Time management

Job description

Hours: 25 hours per week on average, with flexibility across weekdays and weekends to meet the operational needs of the Hub Café

Purpose of the Role

To support the Café Manager in the day-to-day running of the Hub Café, ensuring a welcoming, safe and well-managed environment for all visitors, beneficiaries, and the wider community.

The role is central to the sustainability of the Café, providing operational and supervisory support across the week. This includes leading shifts, supporting volunteers, maintaining H&S standards, and assisting with administrative and financial processes to ensure the Café operates effectively and continues to support the Charity’s wider mission.

Key Responsibilities

• Support the smooth day-to-day running of the Café, including opening and closing duties.
• Maintain high standards of food quality, hygiene, and presentation.
• Ensure the Café environment is clean, organised, and welcoming at all times.
• Assist with stock control, ordering, and supplier coordination.
• Supervise volunteers and provide guidance during shifts.
• Support the coordination of volunteer rotas and day-to-day activities.
• Foster a positive, inclusive and supportive team environment.
• Assist in training and onboarding volunteers where required.

Customer Experience

• Deliver excellent customer service and ensure all visitors feel welcome.
• Handle customer enquiries, feedback, and complaints professionally.
• Build positive relationships with regular customers, beneficiaries, and community members.
• Support the Café’s role as a community hub aligned to the Charity’s values.
• Support daily cash handling and reconciliation processes.
• Assist with record keeping, stock tracking, and basic reporting.
• Follow financial procedures and support cost awareness within the Café.

Health, Safety & Compliance

• Ensure compliance with food hygiene, health and safety regulations.
• Support risk assessments and safe working practices.
• Maintain a safe environment for staff, volunteers, and visitors.
• Ensure all procedures are followed consistently.

Community Engagement

• Support the delivery of events and activities within the Café.
• Promote a welcoming and inclusive environment for the Armed Forces community.
• Assist with basic promotion and engagement activities where required.

Person Specification

This role is hands-on, people-focused, and central to the daily success of the Hub Café. You will be a reliable and proactive team member who enjoys working in a community environment and supporting others.

• Experience in a Café, hospitality, or customer-facing role
• Strong communication and interpersonal skills
• Ability to work independently and as part of a team
• Understanding of food hygiene and health & safety practices
• Ability to manage workload and prioritise tasks
• Experience supervising staff or volunteers
• Basic financial or administrative experience
• Understanding of the Armed Forces community
• Experience supporting community-based services or initiatives