Testing Specialist I

Trustmark Services Company; Lake Forest (IL); On-site; USD 34,000 - 50,000; Full time

Benefits offered by this job

Health/dental/vision

Life insurance

FSA and HSA

401(k) plan

Employee Assistance Program

Back-up Care for Children, Adults and

Wellness initiatives

Job summary

Trustmark is seeking a Quality Assurance tester to perform manual and automated testing across enrollment platforms such as Selerix and Common Census, collaborating with the Enrollment Technologies Team to analyze requirements and state rules to meet tight deadlines.

Responsibilities include defect documentation, end-to-end testing, smoke/UAT, and contributing to process improvements, including semi-automated testing, while assisting with training and knowledge sharing within the team.

Qualifications

• Two-year college or technical degree required.
• Minimum 1 year testing experience.
• Experience with enrollment systems is a plus.

Responsibilities

• Test enrollment systems (Selerix, Common Census, and third-party systems).
• Identify, document and report defects and perform end-to-end testing.
• Communicate results to the team and assist with process improvements.

Skills

Testing

Analytical skills

Teamwork

Problem-solving

Communication

Education

Two-year college or technical degree

Tools

Selerix

Common Census

Inspro

MS Office

Job description

Trustmark’s mission is to improve wellbeing – for everyone. It is a mission grounded in a belief in equality and born from our caring culture. It is a culture we can only realize by building trust. Trust established by ensuring associates feel respected, valued and heard. At Trustmark, you’ll work collaboratively to transform lives and help people, communities and businesses thrive. Flourish in a culture of diversity and inclusion where appreciation, mutual respect and trust are constants, not just for our customers but for ourselves. At Trustmark, we have a commitment to welcoming people, no matter their background, identity or experience, to a workplace where they feel safe being their whole, authentic selves. A workplace made up of diverse, empowered individuals that allows ideas to thrive and enables us to bring the best to our colleagues, clients and communities.About the roleResponsible for Manual and Automated testing of multiple enrollment systems (Selerix, Common Census, and Third-Party Systems) by working collaboratively with the Enrollment Technologies Team. The testing process involves analyzing case requirements, state rules, underwriting offers, and effectively monitoring workflow to successfully meet tight deadlines. Additional responsibilities include identifying, documenting, and reporting defects in conjunction with performing end-to-end testing.Key Accountabilities:Testing. This includes confirming products, rates, forms, underwriting offer and general functionality utilizing multiple enrollment systems.Testing SME: This includes Hot Fix Defect Testing/Smoke Testing/UAT Testing and communicating results to appropriate team for further action.Testing process improvement: Identify areas of testing protocol which can be improved, and present ideas for improvement implementation including semi-automated testing.Problem Resolution: Identify problems with case data, working on consultative solutions involving all necessary parties and providing notification on cases that may not meet required turnaround times to appropriate parties. Use alternative approaches on missing items to complete case build.Training Assistance: Assist Trainer with conducting ongoing training and refresher classes as required.Customer Service: Communicate with internal departments, vendors, and clients effectively and collaboratively.Work Instruction Documentation: Create and enhance EnrollTech Teamwork Instructions as needed.Project Management: Works independently to prioritize workload to accomplish assigned cases. Participate in projects as they arise. Takes a proactive approach to ensure program is deployed successfully.Documentation of Tracking Metrics.Minimum Requirements:Two-year college or technical degreeMinimum 1 year testing experienceTechnical aptitudeProficient with MS Office suiteExperience with using tools to query data, creating and formatting files and formsWork in a deadline driven, fast-paced environmentAbility to TroubleshootUse of consultative problem-solving skillsWillingness to display strong commitment to teamwork and work in a collaborative environmentStrong analytical skillsAbility to effectively cope with a change and shift gears accordinglyAbility to work independently and organize own workExcellent verbal and written communication skillsMust be able to handle and meet the demands during seasonal, 4th quarter period with limited time offProfessional aptitude in the creation of job-related documentationAbility to assess training needs and develop recommendations for new programsPreferred:Four-year college or technical degree preferred; or equivalent work experienceMinimum 2 year's insurance experience preferredVoluntary/worksite insurance experienceIT helpdesk, insurance enrollment or insurance experience a plusProficient understanding of Selerix and/or Inspro.The compensation range for this role is (based on the corporate location in Lake Forest, Illinois):$24.99 - $36.11 per hourThe final salary offer will be determined based on factors such as location, qualifications, experience, skill set, and other relevant factors. This position may also be eligible for bonus. We understand that compensation is an important factor when considering a new opportunity, and we strive to provide a competitive salary within the market.Brand: TrustmarkIn addition to compensation, we offer a comprehensive benefits package that includes: Health/dental/vision, life insurance, FSA and HSA, 401(k) plan, Employee Assistant Program, Back-up Care for Children, Adults and Elders and many health and wellness initiatives. We also offer a Wellness program that enables employees to participate in health initiatives to reduce their insurance premiums. For questions about compensation and benefits, please speak to the Recruiter if you decide to apply and are selected for an interview.Trustmark is committed to leveraging the talent of a diverse workforce to create great opportunities for our people and our business. We are an equal opportunity employer, including disability and protected veteran status.