Testing Specialist I

Trustmark; Chicago (IL); On-site; USD 3,306,000 - 4,975,000; Full time

Benefits offered by this job

Health/dental/vision insurance

Life insurance

401(k) plan

Employee Assistance Program

FSA/HSA

Job summary

Trustmark is looking for a QA tester to manually and automatically test multiple enrollment systems, ensuring accuracy of products, rates, forms and underwriting offers. The role requires collaboration with the Enrollment Technologies Team and contributing to end-to-end testing, defect reporting, and process improvements.

The candidate should have at least a two-year degree and one year of testing experience, strong analytical and communication skills, and the ability to work in a fast-paced,

Qualifications

• Two-year college or technical degree
• Minimum 1 year testing experience
• Proficient with MS Office
• Experience querying data and creating/formatting files and forms
• Ability to work in a deadline-driven, fast-paced environment
• Strong analytical and problem-solving skills
• Ability to work independently and in a team
• Excellent verbal and written communication
• Willingness to handle seasonal 4th quarter demands
• Ability to document training needs and develop recommendations

Responsibilities

• Test and validate enrollment systems (Selerix, Common Census, Third-Party) for accuracy and compliance
• Conduct QA activities including defect reporting and end-to-end testing
• Support testing process improvements including semi-automated testing
• Collaborate with internal teams, vendors and clients to resolve issues
• Assist in creating and maintaining training materials and work instructions
• Document tracking metrics and progress across enrollment projects

Skills

Testing

Analytical skills

Communication

Teamwork

Troubleshooting

Education

Two-year college or technical degree

Tools

Selerix

Common Census

Third-Party Systems

Job description

Trustmark’s mission is to improve wellbeing – for everyone. It is a mission grounded in a belief in equality and born from our caring culture. It is a culture we can only realize by building trust. Trust established by ensuring associates feel respected, valued and heard. At Trustmark, you’ll work collaboratively to transform lives and help people, communities and businesses thrive. Flourish in a culture of diversity and inclusion where appreciation, mutual respect and trust are constants, not just for our customers but for ourselves. At Trustmark, we have a commitment to welcoming people, no matter their background, identity or experience, to a workplace where they feel safe being their whole, authentic selves. A workplace made up of diverse, empowered individuals that allows ideas to thrive and enables us to bring the best to our colleagues, clients and communities.

About The Role

Responsible for Manual and Automated testing of multiple enrollment systems (Selerix, Common Census, and Third-Party Systems) by working collaboratively with the Enrollment Technologies Team. The testing process involves analyzing case requirements, state rules, underwriting offers, and effectively monitoring workflow to successfully meet tight deadlines.

Additional responsibilities include identifying, documenting, and reporting defects in conjunction with performing end-to-end testing.

Key Accountabilities

• Testing. This includes confirming products, rates, forms, underwriting offer and general functionality utilizing multiple enrollment systems.
• Testing SME: This includes Hot Fix Defect Testing/Smoke Testing/UAT Testing and communicating results to appropriate team for further action.
• Testing process improvement: Identify areas of testing protocol which can be improved, and present ideas for improvement implementation including semi-automated testing.
• Problem Resolution: Identify problems with case data, working on consultative solutions involving all necessary parties and providing notification on cases that may not meet required turnaround times to appropriate parties. Use alternative approaches on missing items to complete case build.
• Training Assistance: Assist Trainer with conducting ongoing training and refresher classes as required.
• Customer Service: Communicate with internal departments, vendors, and clients effectively and collaboratively.
• Work Instruction Documentation: Create and enhance EnrollTech Teamwork Instructions as needed.
• Project Management: Works independently to prioritize workload to accomplish assigned cases. Participate in projects as they arise. Takes a proactive approach to ensure program is deployed successfully.
• Documentation of Tracking Metrics.

Minimum Requirements

• Two-year college or technical degree
• Minimum 1 year testing experience
• Technical aptitude
• Proficient with MS Office suite
• Experience with using tools to query data, creating and formatting files and forms
• Work in a deadline driven, fast-paced environment
• Ability to Troubleshoot
• Use of consultative problem-solving skills
• Willingness to display strong commitment to teamwork and work in a collaborative environment
• Strong analytical skills
• Ability to effectively cope with a change and shift gears accordingly
• Ability to work independently and organize own work
• Excellent verbal and written communication skills
• Must be able to handle and meet the demands during seasonal, 4th quarter period with limited time off
• Professional aptitude in the creation of job-related documentation
• Ability to assess training needs and develop recommendations for new programs

Preferred

• Four-year college or technical degree preferred; or equivalent work experience
• Minimum 2 year's insurance experience preferred
• Voluntary/worksite insurance experience
• IT helpdesk, insurance enrollment or insurance experience a plus
• Proficient understanding of Selerix and/or Inspro.

The compensation range for this role is (based on the corporate location in Lake Forest, Illinois):

$24.99 - $36.11 per hour

The final salary offer will be determined based on factors such as location, qualifications, experience, skill set, and other relevant factors. This position may also be eligible for bonus. We understand that compensation is an important factor when considering a new opportunity, and we strive to provide a competitive salary within the market.

Brand: Trustmark

In addition to compensation, we offer a comprehensive benefits package that includes:

• Health/dental/vision
• life insurance
• FSA and HSA
• 401(k) plan
• Employee Assistant Program
• Back-up Care for Children
• Adults and Elders
• many health and wellness initiatives

We also offer a Wellness program that enables employees to participate in health initiatives to reduce their insurance premiums.

Trustmark is committed to leveraging the talent of a diverse workforce to create great opportunities for our people and our business. We are an equal opportunity employer, including disability and protected veteran status.