Testing Specialist

College of Lake County; United States; On-site; USD 28,000 - 32,000; Full time

Job summary

College of Lake County is seeking a Testing Specialist for the Grayslake Campus to coordinate testing services, administer exams, score results, and maintain test security and records. This role supports front-line testing and ADA services, ensuring accurate, timely operations and strong customer service.

Under the supervision of the Manager of Testing Centers, you will also train staff, handle proctoring, and assist with payments and scheduling.

Qualifications

• Associate's Degree with 3 years related experience or Bachelor's with 2 years.
• Computers: word processing, spreadsheets, databases, and troubleshooting.
• Strong organizational, communication, and customer service skills.
• Proven ability to work with diverse cultures and abilities.

Responsibilities

• Coordinate testing services at Grayslake Campus and support daily operations.
• Administer exams in compliance with rules, score and report results, maintain security.
• Provide input and training toTesting staff; assist Manager in coordination of daily testing activities.
• Provide tech support for testing software with IT and external vendors.
• Update training manuals and maintain inventory of supplies.

Skills

Computer skills

Organizational skills

Communication

Customer service

Diversity sensitivity

Education

Associate's Degree

Bachelor's Degree

Tools

RegisterBlast

Zoom

Microsoft Office

Canvas

NetSupport

Job description

Why choose the College of Lake County for your next opportunity?

The College of Lake County (CLC) offers a competitive salary, excellent benefits that includes Blue Cross Blue Shield of Illinois health, Delta Dental and Superior Vision insurance plans, tuition support for employees and qualified family members, three retirement plans, disability, group and supplemental life insurance, health and dependent care flexible spending account plans, a compressed work week in the summer (Closed Fridays!), generous vacation, sick and personal time off and 14 paid holidays each year. Some benefits will not be available for Part-Time or Part Time Staff Under 20 Hours (ex: health insurance).

We value candidates who bring language skills that help us better serve and connect with our diverse community. Bilingual English/Spanish proficiency is preferred but not required.

Position Title

Testing Specialist

Job Summary

Under the supervision of the direct supervision of Manager, Testing Centers, assists in the coordination of testing services at the Grayslake Campus. This person is responsible for administering exams in compliance with a variety of testing rules and regulations, scoring and reporting test results, maintaining test security, integrity, records and other related responsibilities. Assists in providing input and training of testing employees. This position is critical to the continuity of daily operations and to the provision of excellent customer service. Coordination of front-line testing and ADA services will help to promote consistency, accuracy and test security. This position assumes a team leadership role by assisting the Manager of Testing Centers in coordination of daily testing activities.

Job Description

• Student/Customer Service - 40% Supplies clear and concise instructions and information for testing participants and staff. Communicates and interacts with staff, faculty, external testing services, community partners, and others to ensure effective and efficient delivery of testing services. Handles and resolves customer service and staff issues and reports them to the supervisor as appropriate.
• Project and Process Management - 30% Aids in supervising and coordinating testing services at the Grayslake Campus. Testing includes:
  • Placement testing into college courses and programs such as English, Math, ELI, and others
  • Testing for traditional, distance learning, and alternative learning courses (make-up and online exams)
  • Accommodated testing for students with disabilities
  • Professional certification testing (professional licensing and certification exams from external testing companies)
  • Credit by exam testing (CLEP and DSST)
  • Counseling and career assessments
  • Other proctored exams
  Exams are administered in computerized, paper, and internet-based formats with different rules, regulations, and procedures for each test. Administers all exams in strict compliance with all applicable testing rules, regulations, and procedures. Scores and reports test results as appropriate. Maintains exam security, records, and confidentiality of testing and student information. Serves as Pearson Vue Center proctor. Attends all trainings, certification programs, and professional development workshops necessary to ensure appropriate, effective, and efficient delivery and supervision of testing services. Handles proctoring and testing payments.
• Technology Support - 15% Handles and resolves technical and testing software support issues with the Information Technology department and external technical support services and reports issues to supervisor. Maintains proficiency in testing and college-related technology such as RegisterBlast, Zoom, Microsoft applications, Canvas, and NetSupport.
• Other - 5% Aids in updating and maintaining training manuals for testing services provided. Aids in maintaining inventory of all supplies and materials for testing services. Performs other related duties as assigned.

Required Qualifications

• Associate's Degree plus three (3) years of related experience OR Bachelor’s Degree plus two (2) years of related experience.
• Computer proficiency using word processing, spreadsheets, databases, various software programs, and computer troubleshooting.
• Good organizational, communication, and customer service skills.
• Proven ability to work effectively and constructively with persons of diverse cultures, language groups, and abilities; demonstrate sensitivity to and ability to work with the diverse academic, socioeconomic, cultural, and ethnic backgrounds of community college students, faculty, and staff, including those with disabilities; establish and maintain effective working relationships with those contacted in the course of work.

Desired Qualifications

• Experience working in a testing or educational setting.
• Bilingual in Spanish and English.
• Schedule flexibility to meet departmental needs.

Schedule

Monday-Thursday 12:00pm- 9:00pm Saturday 9:00am- 3:00pm

Pay

$20.32/hour

Full-Time/Part-Time

Full time

Total Hours Per Week

40

Position Type

Staff

Job Family

Specialist

Posting Date

10/16/2026

Expected Start Date

10/30/2026

Compensation Grade

B23

Location

Grayslake Campus

Department

Testing Operations Department

EEO Statement

College of Lake County is an Equal Opportunity Employer with a policy of non-discrimination. Qualified applicants are considered without regard to race, color, age, sex, national origin, disability, religion, sexual orientation, gender identity or expression, marital status, military or veteran status, genetic information, ancestry, citizenship, parental status, pregnancy or any other status protected by law.

College of Lake County (CLC) is a comprehensive community college located in northeastern Illinois committed to being an innovative educational institution providing life-changing paths for our students by offering exceptional learning experiences. CLC aspires to be a place where every student succeeds, every employee thrives, so that every business achieves and every community grows. Our mission is to be innovative and value-driven in supporting student success through developing and encouraging employees of all backgrounds on their journey toward achieving personal and professional growth. CLC achieved a milestone in 2025 with its designation as a Leader College of Distinction. CLC is part of the Achieving the Dream (ATD) Network, made up of 300+ colleges committed to supporting student success at their institutions and promoting economic vitality throughout their communities. CLC has been a member of the ATD Network since 2019 and has held Leader College status since 2023.