Testing Services Coordinator 50%

UIOWA; Iowa City (IA); On-site; USD 23,000 - 25,000; Part time

Benefits offered by this job

Health coverage

University-paid life insurance

Retirement plans

Generous leave policies

Tuition assistance

24/7 support services

Well-being resources

Job summary

The University of Iowa Exam Services is seeking a Testing Services Coordinator (50% appointment) to support student success by delivering exceptional customer service and ensuring a smooth testing experience. You will verify exam needs in MAUI and ensure details in ICON, while navigating Honorlock, PEP, ICON, MAUI, and Proctor App for technical support.

Responsibilities include consulting with instructors on exam issues, assisting with academic integrity reviews, and resolving delivery problems.

Qualifications

• Bachelor’s degree or equivalent combination of education and related experience in a higher education setting.
• Experience (typically 6 months – 1 year) in an educational setting.
• Strong attention to detail with the ability to identify discrepancies and maintain accuracy.
• Ability to work independently with minimal supervision; seek guidance when needed.
• Evening hours may be required; weekend coverage for exam integrity reviews during finals weeks.
• Focus on exam integrity review and supporting instructors, staff, and students.

Responsibilities

• Consult with instructors to identify and resolve exam-related issues by reviewing and updating exams.
• Assist with academic integrity review and documentation.
• Resolve exam delivery issues and seek solutions to recurring problems.
• Navigate systems including Honorlock, PEP, ICON, MAUI, and Proctor App to provide support.

Skills

Attention to detail

Independent work

Customer service

Evening hours

Communication skills

Education

Bachelor’s degree or equivalent combination of education and related experience in a higher education setting

Tools

Honorlock

Proctored Exams Portal (PEP)

ICON

MAUI

Proctor App

Canvas

Job description

Passionate about helping students, solving problems, and delivering exceptional customer service? Join our team as a Testing Services Coordinator with The University of Iowa Exam Services! (50% appointment).

As a Testing Services Coordinator, you'll play a key role in supporting student success by delivering exceptional customer service and ensuring a smooth testing experience for students, instructors, and staff. You'll use MAUI to verify upcoming exam needs and ensure accurate exam details and settings are available in ICON. You'll also be trained to navigate systems including Honorlock, the Proctored Exams Portal (PEP), ICON, MAUI, and the Proctor App to troubleshoot issues, answer questions, and provide timely technical support. Through strong communication, attention to detail, and creative problem-solving, you'll help keep exams running efficiently from start to finish.

The position of Testing Services Coordinator uses MAUI to verify upcoming exam needs to ensure accurate exam details and settings are provided in ICON for students and instructors. In this role, you will be trained to navigate the following systems to provide troubleshooting and technical support to instructors, staff, and students: Honorlock, Proctored Exams Portal (PEP), ICON, MAUI, and the Proctor App. They will also have the opportunity to:

• Consult with instructors to identify and resolve exam-related issues by reviewing, troubleshooting, and updating exams completed at the test centers or virtually.
• Assist with academic integrity review and documentation.
• Resolve exam delivery issues and looks for solutions to recurring exam problems.
• And more!

About the Department:

University of Iowa Exam Services, a unit within University College, supports colleges and departments throughout the university to provide exam support for students in online courses, SDS accommodations and make up exams for students in on-campus courses, and non-University of Iowa exams for community members.

Required Qualifications:

• Bachelor’s degree or an equivalent combination of education and related experience in a higher education setting may also serve to meet this minimum education requirement.
• Experience (typically 6 months – 1 year) working in an educational setting
• Success in this position requires strong attention to detail, with the ability to identify discrepancies and maintain a high standard of accuracy.
• This position requires working independently with minimal supervision; the successful candidate must be comfortable seeking guidance or support as needed.
• This position may require some evening hours.
• Exam integrity review may be required over the weekend following spring and fall final exam weeks.

Competencies Required:

• Demonstrates a basic proficiency level in the following competencies:
  • Manage multiple concurrent projects and/or activities and effectively prioritize and allocate time and resources.
  • Meet or exceed customer service needs and expectations and provide excellent service directly or indirectly.
• Demonstrates a working proficiency level in the following competencies:
  • Ability to meet or exceed customer service needs and expectations and provide excellent service in a direct or indirect manner.
  • Ability to work with a variety of individuals and groups in a constructive and civil manner and utilize existing resources and learning to achieve or exceed desired outcomes of current and future organizational goals/needs.
  • Summarize and simplify technical concepts and explain those concepts in simple, clear language appropriate to the audience.
  • Apply communication techniques and relationship-building skills to work with a variety of individuals and groups constructively and collaboratively. Includes excellent oral, written, and interpersonal communication with internal and external customers.

Desirable Qualifications:

• Adaptability and willingness to learnnew technologies.
• Experience using Canvas.
• Experience developing or delivering online assessments for students.
• Experience using AI-driven assessment tools.

Work Modality:

This position performed fully on-campus and will not be eligible for remote or hybrid work arrangements.

The University will not sponsor any work authorization for this role.

Anticipated Hiring Salary Range: $23,000 - $25,000, with the top of the range reserved for exceptionally qualified applicants. This position includes a comprehensive and competitive benefits package.

Reach out to Monica Frank to learn more about benefits, compensation practices, and career development opportunities.

Joining the University of Iowa means becoming a vital part of the Hawkeye community, where your work directly impacts education, research, and student success.

• Enjoy exceptional health coverage, university-paid life insurance, robust retirement plans, and generous leave policies.
• Benefit from 24/7 support services, well-being resources, and access to UI Health Care specialists.
• Grow professionally with advanced training, leadership development, and tuition assistance.

Iowa City offers a great quality of life with world-class performances at Hancher Auditorium, Big Ten athletics, top-ranked public schools, and outdoor recreation.

Join us in making a difference at a leading Big Ten university and premier public research institution.