Testing Services Coordinator

The University of Iowa; Iowa City (IA); On-site; USD 46,000 - 50,000; Full time

Benefits offered by this job

Health insurance

Life insurance

Retirement plans

Leave policies

Tuition assistance

Job summary

The University of Iowa is seeking a Testing Services Coordinator to support student success by delivering excellent customer service and ensuring smooth exam delivery for students, instructors, and staff. You will verify exam needs in MAUI and ensure accurate settings in ICON, while using Honorlock, PEP, MAUI, and the Proctor App for technical support.

Responsibilities include consulting with instructors, assisting with integrity reviews, and resolving delivery issues.

Qualifications

• Bachelor’s degree or an equivalent combination of education and related experience in a higher education setting may also serve to meet this minimum education requirement.
• Experience (typically 6 months – 1 year) working in an educational setting
• Success in this position requires strong attention to detail, with the ability to identify discrepancies and maintain a high standard of accuracy.
• This position requires working independently with minimal supervision; the successful candidate must be comfortable seeking guidance or support as needed.
• This position may require some evening hours.
• Exam integrity review may be required over the weekend following spring and fall final exam weeks.
• Manage multiple concurrent projects and/or activities and effectively prioritize and allocate time and resources.
• Ability to meet or exceed customer service needs and expectations and provide excellent service in a direct or indirect manner.
• Ability to work with a variety of individuals and groups in a constructive and civil manner and utilize existing resources and learning to achieve or exceed desired outcomes of current and future organizational goals/needs.
• Summarize and simplify technical concepts and explain those concepts in simple, clear language appropriate to the audience.
• Apply communication techniques and relationship-building skills to work with a variety of individuals and groups constructively and collaboratively. Includes excellent oral, written, and interpersonal communication with internal and external customers.

Responsibilities

• Consult with instructors to identify and resolve exam-related issues by reviewing, troubleshooting, and updating exams completed at the test centers or virtually.
• Assist with academic integrity review and documentation.
• Resolve exam delivery issues and look for solutions to recurring exam problems.

Skills

Attention to detail

Customer service

Excellent communication

Problem solving

Education

Bachelor’s degree

Job description

Passionate about helping students, solving problems, and delivering exceptional customer service? Join our team as a Testing Services Coordinator with The University of Iowa Exam Services! (100% appointment).

As a Testing Services Coordinator, you'll play a key role in supporting student success by delivering exceptional customer service and ensuring a smooth testing experience for students, instructors, and staff. You'll use MAUI to verify upcoming exam needs and ensure accurate exam details and settings are available in ICON. You'll also be trained to navigate systems including Honorlock, the Proctored Exams Portal (PEP), ICON, MAUI, and the Proctor App to troubleshoot issues, answer questions, and provide timely technical support. Through strong communication, attention to detail, and creative problem-solving, you'll help keep exams running efficiently from start to finish. They will also have the opportunity to:

• Consult with instructors to identify and resolve exam-related issues by reviewing, troubleshooting, and updating exams completed at the test centers or virtually.
• Assist with academic integrity review and documentation.
• Resolve exam delivery issues and looks for solutions to recurring exam problems.
• And more!

About the Department: University of Iowa Exam Services, a unit within University College , supports colleges and departments throughout the university to provide exam support for students in online courses, SDS accommodations and make up exams for students in on-campus courses, and non-University of Iowa exams for community members.

Required Qualifications:

Bachelor’s degree or an equivalent combination of education and related experience in a higher education setting may also serve to meet this minimum education requirement.

Experience (typically 6 months – 1 year) working in an educational setting

Success in this position requires strong attention to detail, with the ability to identify discrepancies and maintain a high standard of accuracy.

This position requires working independently with minimal supervision; the successful candidate must be comfortable seeking guidance or support as needed.

This position may require some evening hours.

Exam integrity review may be required over the weekend following spring and fall final exam weeks.

Manage multiple concurrent projects and/or activities and effectively prioritize and allocate time and resources.

Ability to meet or exceed customer service needs and expectations and provide excellent service in a direct or indirect manner.

Ability to work with a variety of individuals and groups in a constructive and civil manner and utilize existing resources and learning to achieve or exceed desired outcomes of current and future organizational goals/needs.

Summarize and simplify technical concepts and explain those concepts in simple, clear language appropriate to the audience.

Apply communication techniques and relationship-building skills to work with a variety of individuals and groups constructively and collaboratively. Includes excellent oral, written, and interpersonal communication with internal and external customers.

Desirable Qualifications:

Adaptability and willingness to learnnew technologies.

Experience using Canvas.

Experience developing or delivering online assessments for students.

Experience using AI-driven assessment tools.

Work Modality: This position performed fully on-campus and will not be eligible for remote or hybrid work arrangements.

The University will not sponsor any work authorization for this role.

Anticipated Hiring Salary Range: 46,000-$50,000, with the top of the range reserved for exceptionally qualified applicants. This position includes a comprehensive and competitive benefits package.

Joining the University of Iowa means becoming a vital part of the Hawkeye community, where your work directly impacts education, research, and student success.

• Enjoy exceptional health coverage, university-paid life insurance, robust retirement plans, and generous leave policies.
• Benefit from 24/7 support services, well-being resources, and access to UI Health Care specialists.
• Grow professionally with advanced training, leadership development, and tuition assistance.
• Iowa City offers a great quality of life with world-class performances at Hancher Auditorium, Big Ten athletics, top-ranked public schools, and outdoor recreation.

Equal opportunity employer

The University of Iowa is an equal opportunity employer. All qualified applicants are encouraged to apply and will receive consideration for employment free from discrimination on the basis of race, creed, color, religion, national origin, age, sex, pregnancy (including childbirth and related conditions), disability, genetic information, status as a U.S. veteran, service in the U.S. military, sexual orientation, or associational preferences.

Persons with disabilities who need assistance or accommodations with the application or interview process may contact University Human Resources/Faculty and Staff Disability Services, [phone] or [e-mail] . For jobs in UI Health care, please contact UI Health care Leave & Disability Administration at 319-356-7543 .

Job openings are posted for a minimum of 7 calendar days and may be removed from posting and filled any time after the original posting period has ended. Successful candidates will be required to self-disclose any conviction history and will be subject to a criminal background check and credential/education verification. Up to 5 professional references will be requested at a later step in the process.

Additional Information

• Classification Title: Instructional Serv Coordinator
• Appointment Type: Professional and Scientific
• Schedule: Full-time
• Work Modality Options: On Campus

Compensation

• Starting Salary Minimum: 46,000

Contact Information

• Organization: University College